Latest Updates
Getting Started: The Grandstream GDS Door System Series
Posted by Danielle Bucella on 13 September 2018 10:25 AM

Regardless of whether your customer is a business, apartment complex, warehouse facility, school, hotel, or medical office, physical security and facility access are important. Most businesses need a device that tracks, manages, monitors, and restricts access to a physical building. The Grandstream GDS series of IP Door Systems will be a security game-changer for any customer. These devices provide access and security to buildings through a built-in intercom, IP video surveillance camera, keyless entry, and other state-of-the-art features.

GDS Environments

Main Features of the GDS Series

The main functionality of the GDS Series is to track and manage access to rooms and facilities. The GDS device utilizes RFID cards and fobs, as well as PIN codes, to allow access into secured areas. When paired with the free GDS management software (GDS Manager), administrators can create and manage these RFID permissions. Admins can also set time rules and schedules, as well as track any and all activity.

The GDS3710 also acts as a powerful audio and video intercom when paired with any of Grandstream’s IP voice and video telephony solutions. The camera on the GDS3710 features a 180-degree hemispheric camera, which allows the device to act as a security gatekeeper. Video from the GDS3710 can be viewed by any admin who it utilizing the free GDS Manager software.

Weather is unpredictable and needs to be a consideration when choosing any device that may be utilized outdoors. The GDS series was built with weatherproof and vandal resistant casing, protecting it in any weather condition and environment. The devices perform optimally in temperatures ranging from -30 degrees Celsius to 60 degrees Celsius.

Which GDS Model is best for your customer?

Before choosing a GDS model, one must determine whether the device needs to have video and audio or just video. If your customer needs their access device to act as a surveillance camera, the GDS3710 is the right choice. This IP Video Door System not only serves as an intercom but also as an HD IP surveillance camera. It features a built-in 180 degree, 1080p HD hemispheric camera, built-in RFID chip reader, built-in microphone and speaker, and alarm-in/alarm-out support for integration with existing security devices. Video is crisp and clear even during the evening and nighttime hours thanks to the white LEDs with smart brightness control. The casing is made out of zinc alloy aluminum, making it weatherproof and vandal-resistant.

If your customer is in the market for an audio-only device, the upcoming GDS3705 is the top choice. This strong audio-only access and monitoring solution is great for any size deployment. The system offers intercom functionality, as well as secured keyless or key entry. It comes equipped with weatherproof and vandal resistant zinc alloy metal casing and also features alarm-in/alarm-out integration.

Comparing Grandstream GDS Models

Integrating the GDS Series with Grandstream Devices

GDS3710By integrating the GDS series with other Grandstream solutions, your customers can build powerful facility access management solutions. The integration allows the GDS series to alert Grandstream IP phones through SIP calls when certain security events occur, such as motion is detected on the GDS3710.

The GXV Series IP Video Phones for Android™ work as a video intercom with the GDS3710. The 7″ 1024×600 touchscreen is ideal for watching live video feed from the intercom. The GXV phone can also receive calls from and place calls to the GDS devices, open doors with one touch, and receive security alerts.

For both audio and video, there is a GXP high-end IP phone that works flawlessly. These phones act as an audio intercom with any of the GDS devices, while the GXP21XX can receive video snapshots from the GDS3710. Like the Android Video Phones, the GXP phones can also open doors with one touch and receive security alerts.

Mobile solutions also work with the GDS devices. The WP Series (WiFi) and DP Series (DECT) Cordless IP phones work as an audio intercom with GDS. They also offer wireless control of the GDS, open doors with one key, and receive security alerts. For those who prefer to utilize their smartphone, users can download the Grandstream Wave Softphone app. This app allows your own device to work as an audio and video intercom. It also possesses the same capabilities as the other compatible Grandstream devices.

GDS Series Accessories

Get more from your GDS Door System by pairing it with complementary accessories (purchased separately).

  • USB RFID Card Reader: This compact, sleek card reader can be installed anywhere. Connect the reader via USB to a computer running the GDS Manager software and you can easily track, monitor, and manage all reader activity.
  • RFID Card: These non-writable proximity induction cards are easy to set up and even easier to use.
  • RFID Key Fob: These non-writable proximity induction fobs are a great alternative to traditional RFID cards
  • In-Wall Mounting Kit: This in-wall mounting kit offers a flush mount within a wall rather than on the surface of a wall. It supports solid wall, stud, and drywall installation and should be installed with the bottom of the device at least 50-55″ above ground.

Grandstream’s GDS Series will exceed your customers’ expectations of a Video or Audio Door Phone. To learn more about the series and other Grandstream solutions, contact 888VoIP at 888-864-7786. Your dedicated Account Manager can educate you further on these devices, as well as Grandstream’s upcoming GDS3705 and WP802 WiFi Cordless IP Phone.

The post Getting Started: The Grandstream GDS Door System Series appeared first on 888VoIP.

Read more »

The Advantages of Leasing Yealink: The New DaaS Program
Posted by Danielle Bucella on 06 September 2018 11:25 AM

The reality of paying a hefty up-front cost on VoIP equipment can be cringe-worthy. To minimize that reaction from your customers, Yealink DaaS you need to implement a monthly OpEx option: leasing. With the Yealink Device as a Service (DaaS) program, Service Providers can now supply end-users with a turnkey, single monthly platform. DaaS eliminates those high upfront hardware costs (CapEx) and replaces them with a monthly rental price. Instead of selling hardware and services, Service Providers are now fully in charge of selling a platform.

Features of Yealink’s DaaS Program

With the Yealink DaaS program, you can now offer end users the ability to rent hardware on a month-to-month basis with the option to cancel at any point. For convenience, as well as a reduced cost, lease terms (12/24/36 months) are available. CSC Leasing and 888VoIP will provide the ITSP with standard rates and also handle other backend processes, including ordering and procurement. The ITSP is only responsible for determining their rate markup and billing the end user.

Yealink DaaS ProcessTo get started, the ITSP will provide quotes to the leasing company. CSC Leasing will then contact 888VoIP and put in an order with our sales team. Rental documents will be executed while 888VoIP ships the equipment to the ITSP. Once the equipment is delivered, monthly billing to the end-user customer can begin.

CSC Leasing assists with credit and support. CSC will provide pre-approved credit lines based on your estimated quarterly volume. Additionally, support is available for all your orders. A dedicated account manager and deal administrator will be assigned to your account. No need to worry about sitting on hold while you contact a call center. CSC does not do call centers, so you are guaranteed to experience a seamless ordering and service experience.

888VoIP offers a variety of different Yealink solutions through the DaaS program, including:

  • Entry, Mid-Tier, Professional, and Enterprise IP Phones
  • Conference Phones
  • Smart Media Phones
  • Touch Screen Phones
  • DECT Handsets and Base Stations
  • DECT Repeaters
  • Expansion Modules
  • Add-On Cameras

Why Choose DaaS?

Customers are already dealing with an array of tasks and headaches on a daily basis. Phone hardware should not be one of them. By embracing the DaaS model, you are now offering your customers with low-risk, cancelable rental terms or fixed lease options. Both the ITSP and end-user base will benefit from the DaaS platform’s flexibility.

Other key benefits include:

  • Elimination and avoidance of big upfront costs
  • Elimination of commitment and ownership risk
  • Mitigate the IT obsolescence curve
  • Ability to deliver and plan for repeatable margin
  • Complementing monthly recurring revenue models
  • Simplification of the pricing equation

Your customers will applaud the reduction of upfront equipment costs. They’ll also be pleased with the ability to consistently rent the newest and most innovative devices from Yealink. Due to the flexible lease terms, they will not be “sitting” on outdated equipment. Customers will no longer have to worry about how they will pay to purchase new phones when theirs become obsolete or worn. By not owning too much equipment, they can quickly and affordably lease the latest from Yealink. The CapEx financial hurdle will be a thing of the past.

888VoIP Channel Advantage and Fulfillment

Next Steps

Interested in learning more about Yealink DaaS? Contact your 888VoIP Account Manager at 888-864-7786 for more details. To further enhance your DaaS experience, utilize 888VoIP’s Channel Advantage program: a full suite of logistics services, plus included access to training, tech support, marketing, and more!


The post The Advantages of Leasing Yealink: The New DaaS Program appeared first on 888VoIP.

Read more »

888VoIP Announces New West Coast Distribution Facility
Posted by Danielle Bucella on 05 September 2018 10:00 AM

888VoIP Reno Facility

888VoIP, a top distributor of VoIP hardware and software solutions, has announced today the recent investment and expansion in a second distribution facility in Reno, Nevada. The need for this additional space comes as a response to continual business growth, the addition of new manufacturers, and development of West Coast markets. The operational expansion will benefit both 888VoIP and partners alike.

With the new Reno facility, companywide warehouse and provisioning space will have tripled over the past three years. The new warehouse includes state-of-the-art provisioning equipment and will house products from top manufacturer partners such as Yealink. Additionally, the expansion will incorporate connecting office space, acting as the base for West Coast sales and logistics team members. The Reno office will work in conjunction with the home office in Elma, New York to provide customers nationwide with impeccable service.

“We listened to our partners when they expressed the need for a West Coast facility and this is our response,” said John Molino, CEO of 888VoIP, “The Reno expansion is a true testament to our commitment towards helping our partners grow and succeed.”

Both current and prospective 888VoIP partners will be able to utilize this new warehouse to increase business opportunities. Reflective of growing customer demand, West Coast partners will have access to speedier shipping, full provisioning services, and efficient logistical processes. This new facility will now allow 888VoIP to reach 85% of the West Coast in one day. With this conveniently located space, 888VoIP partners will be able to increase sales and revenue by acquiring new West Coast customers and fulfilling these customers’ needs in a timely fashion.

“The benefits will be immense, including our new ability to fulfill shipping, provisioning, and support needs of West Coast markets,” said Dan Shurmatz, President of 888VoIP, “This is just another step in expanding the reach and capabilities of 888VoIP.”

Whether on the East or West Coast, all 888VoIP partners have access to the same extensive manufacturer and product portfolio. To complement the vast product offerings, partners are also able to utilize the Channel Advantage program. This program transforms service provider operations, as 888VoIP team members assist partners with provisioning, fulfillment, advanced API, technical support, marketing, and more.

To learn more about the new West Coast warehouse and how it can benefit your VoIP business, call 888VoIP at 888-864-7786.

The post 888VoIP Announces New West Coast Distribution Facility appeared first on 888VoIP.

Read more »

How Polycom® Acoustic Fence™ Revolutionizes Call Quality & Clarity
Posted by Danielle Bucella on 21 August 2018 02:37 PM

Background noise is one of the biggest deterrents of an effective phone call. Often times, associates find themselves scurrying into an unoccupied conference room, break area, or even their car when taking or making an important call. This disables them from conducting a fully productive meeting, which should have been held conveniently at their desk or work space. Polycom® knew that background noise was one of the biggest concerns for call quality and developed the Polycom® Acoustic Fence™ to improve voice clarity.

How does the Polycom Acoustic Fence work?

Polycom Acoustic Fence has been designed to keep business conversations free from distracting background noises by dramatically improving upon voice clarity. An advanced echo cancellation technique automatically reduces background noises, including co-workers’ talking, machinery, music, etc. This technique will cancel out all soundwaves except for the actual speaker’s voice. Polycom Acoustic Fence creates a virtual “audio fence” with its microphones so that any sound that is outside of that fence is blocked from being heard by call participants. In the end, all that is heard is the speaker, so meetings are infinitely more productive.

Acoustic Fence includes two different elements that often work in conjunction with one another:

  • Smart Gating: This function closes the microphones whenever sound from only outside of the “fence” is detected
  • Spectral Subtraction: This function reduces or even eliminates sounds that are originating from outside of the “fence”

The VVX Acoustic Fence technology boasts an array of benefits, but some of the biggest are reduced frustration levels, reduced call duration, and increased productivity. With Polycom Acoustic Fence, the call participant will hear you and only you. Frustration will be greatly reduced for both you and participants, as participants will not have to interrupt the conversation to ask you to repeat yourself. Fewer interruptions will lead to shorter call durations, which is extremely important in call center environments and busy offices. In turn, calls become more productive. They’re quicker, clearer, and more efficient. Plus, you’re left with extra time to handle other important matters or to make additional calls.

Demonstrating Polycom Acoustic Fence

Just reading about Acoustic Fence does not completely do the technology justice. Experience how this technology limits the pickup of microphone audio during a simulated “zombie apocalypse.” The call will only pick up the speaker’s voice — omitting any background noise (in this case, zombies).

For an in-depth evaluation of Polycom Acoustic Fence, as well as Polycom NoiseBlock™, read the full white paper by Wainhouse Research. Wainhouse Research conducted hands-on testing of both innovative audio capabilities. Their research yielded outstanding results when it came to dealing with unwanted noise during a call.

Learn More

888VoIP recently announced the addition of Polycom to its manufacturer portfolio. Contact your 888VoIP sales representative to learn more about all of Polycom’s solutions. Want to learn more about Polycom Acoustic Fence? Our sales and technical support team are ready to speak with you! Polycom Acoustic Fence is available on Polycom VVX IP phones, RealPresence Group Series video systems, and more. Talk to our expert team at 888-864-7786 to get more information on all models with Acoustic Fence.

The post How Polycom® Acoustic Fence™ Revolutionizes Call Quality & Clarity appeared first on 888VoIP.

Read more »

Understanding SD-WAN and Edgewater’s Solution for the SMB
Posted by Danielle Bucella on 13 August 2018 01:59 PM

Software-defined wide area network solutions, commonly referred to as SD-WAN, are exploding. Enterprises began expressing specific concerns and needs for networking, which could only be met by this technology. In turn, SD-WAN growth has been monumental and sources predict that SD-WAN infrastructure and service revenue will reach over $8 billion in sales by the year 2021. As businesses begin to deploy 3rd platform technologies to achieve digital transformation and public cloud-based SaaS continually increases, we will see SD-WAN rise steadily. With that said, it is imperative to understand what SD-WAN is and what SD-WAN solution is best for the SMB versus the enterprise.

What is SD-WAN?

Simply put, SD-WAN is a technology that was specifically designed to improve network performance of small to large enterprises. Traditional enterprise WAN had many pain points associated with it, including data throughput, cost structure, resiliency, and application performance. WAN is used to connect different networks to a central network. Before, WAN connections relied on technology that required special hardware. What SD-WAN does is that it moves network control into the cloud and relies instead on a software approach. It provides enterprises with a flexible, open, cloud-based technology versus needing expensive WAN technology, hardware, and fixed circuits. SD-WAN technology is generally applied over large geographical areas

SD-WAN has also been able to replace or augment multi-protocol label switching (MPLS), which was the standard technology for secure corporate WANs. MPLS has a handful of negatives attached to it, including the requirement for expensive dedicated access circuits, long implementation timelines, and route inflexibility for off-net traffic. Because of its associated downfalls, many have searched for an alternative solution.

SD-WAN addresses these pitfalls by utilizing Software Defined Networking (SDN). SDN separates the control plane, which manages where data goes, and the data plane, which is the actual payload. It does so by using a cloud-based controller for management. General purpose access circuits can then create secure WANs and costs can be driven down. Also, by using commodity access, there is faster turn-up of new sites, greater performance in corporate data routing, and better resiliency and uptime.

A Solution for the SMB

The SMB is generally not the typical consumer of MPLS because they usually only have one location or a few sites. But, these customers still value performance of their applications and resiliency and want to make sure they’re always up-and-running. Enter Edgewater Networks’ approach to SD-WAN, which was designed specifically for the needs of the SMB. Edgewater’s solution focuses on four core components: application-specific priority, multi-link performance, stateful SIP transfer, and survivability.

  • Application Priority: It is important to ensure that your critical data traffic is being prioritized over less important routine traffic. This has caused a reoccurring issue for businesses. A network sees less critical traffic in the same way as more important traffic, leading to congestion issues. Edgewater’s SD-WAN solution provides application-specific priority, allowing businesses the ability to segregate critical traffic over routine. In turn, this creates a better customer experience.
  • Multi-link Performance: One common router feature at the edge, referred to by Edgewater as WAN Link Redundancy (WLR), is the ability to move traffic from one link to the next in a failure condition. WLR moves all traffic from the primary WAN link to a secondary when there is an outage. It will then be moved back once the outage is restored. Multi-link performance improves upon WLR. Instead of just moving traffic during an outage, multi-link performance moves traffic based on degradation (i.e. reduced WAN link performance that impacts critical business applications). The SP can determine what gets moved and under what conditions. Once applications requiring prioritization are determined, routing decisions can then be made. Using both latency and hop count measurements, the EdgeMarc will evaluate link quality, rerouting traffic if degradation and/or link failure is determined. When multi-link performance is combined with application-specific routing, the SP can completely control the applications that have priority, determining how they should behave in various levels of WAN degradation or outage.
  • Stateful SIP Transfer (SST): SST is a combination of application routing priorities (SIP) and multi-link performance to manage SIP voice sessions across multiple WAN connections. SST has a multitude of capabilities, including: the ability to move SIP sessions from one WAN connection to the other (if degradation or outage occurs), the ability to move individual or all SIP sessions based upon the level of degradation in degraded conditions, SIP sessions stay active during transfer between WAN sessions, and continued monitoring of WAN links and SIP sessions being moved to primary connections if conditions warrant (the session would stay active)
  • Survivability: While not an SD-WAN specific feature, survivability increases resiliency and business continuity functionality to the SD-WAN solution. Survivability includes failover functionality to analog trunks, as well as limited PBX functions in outages (station-to-station dialing, hold, transfer, park, and conference).

Benefits of Edgewater’s SD-WAN Solution

Edgewater’s SD-WAN solution targets the SMB specifically, so it addresses a different set of customers’ needs. This makes Edgewater’s approach quite different in regard to routing and pricing. For a typical SD-WAN solution, routing decisions are made by a cloud-based decision engine; however, with the Edgewater SD-WAN solution, all routing decisions are made at the device (EdgeMarc) level. Pricing is also different. Typical SD-WAN solutions leverage cost savings that are associated with MPLS displacement. The Edgewater solution has been aggressively priced, though, to fit an SMB budget.

There are many customer benefits to choosing the Edgewater SD-WAN solution. End customers will experience:

  • Better voice quality
  • Higher overall quality & resiliency
  • Better application performance

Service Providers will also see a handful of benefits on their end, including:

  • Fewer customer issues
  • Greater CSAT
  • Ability to upsell resulting in higher revenue
  • A user portal that provides better insights to the customer on network performance

Trade Up to SD-WAN Program

If you possess a legacy Edgewater intelligent edge or other qualifying SBC, it is time to transition to an SD-WAN capable device. With Edgewater’s Trade Up to SD-WAN Program, it is easy to receive a new device. Simply sign up for Cloud2Edge and purchase one of Edgewater Networks’ SD-WAN capable devices. You will then receive a great rebate for trading in your old device. For more details on the program, which only lasts for the remainder of 2018, contact your 888VoIP representative at 888-864-7786 or [email protected]

The post Understanding SD-WAN and Edgewater’s Solution for the SMB appeared first on 888VoIP.

Read more »

6 Reasons Why Customers Love Yeastar Multisite Interconnect
Posted by Danielle Bucella on 24 July 2018 03:20 PM

Yeastar Multilink Interconnect

Businesses are gravitating away from the traditional model of housing all employees and functions at one single location. Instead, many are relying on smaller branch offices in various geographical locations, as well as home-based remote workers. Work is no longer about one single location and activity is being done anywhere and everywhere, so PBX manufacturers had to come up with an efficient solution to connect dispersed phone systems.

Yeastar, an internationally known manufacturer of PBX and gateway solutions, has developed multiple options to assist businesses in connecting remote employees. One top option is to network S-Series VoIP PBXs at different locations, which can be interconnected by utilizing the built-in Multisite Interconnect feature. This feature allows simple interconnection of S-Series PBXs in different offices. PBX customers are flocking to this new feature, as it offers immense benefits over the traditional inter-branch connection via SIP trunking.

Here are six of the major reasons as to why customers are turning to Yeastar Multisite Interconnect:

  1. Explicit Role-Based System: The role-based system allows you to maximize the simplicity of a multi-office network by designating one “headquarter” PBX and multiple “branch office” systems. The “headquarter” PBX will work as the pivot, collaborating with all the other systems. There will only be one link between a branch and the headquarter, which will allow the branch to connect to all other offices. This will simplify communication and make management of converged voice much easier.
  2. Secure Interconnection: Yeastar Multisite Interconnect sets up an extremely secure network. General access rules are configured in the “Firewall Rules” module. IP Exclusion Rules are set up on each branch profile, which ensures that the network will be protected from any attacks. Since there is also no port forwarding required at any branches, that potential security risk is reduced, if not eliminated.
  3. Designed with Innovation in Mind: This feature was designed exclusively for the Yeastar S-Series of VoIP PBXs, applying to all models in the series. It was crafted to enable easy interaction between S-Series PBXs that were deployed in different offices. Call flow is automatically smoother, deployments are quicker, and maintenance is easier. Customers now have an additional choice from Yeastar for branch office solutions.
  4. Easy Dial Plan: Quite possibly the most apparent benefit of Yeastar Multilink Interconnect is direct dial and seamless call transfer between different locations’ extensions. No matter what site you’d like to reach – extension, conference, ring group, or queue – you can simply dial the number directly. Each system occupies a unique first dialing digit. This ensures a smoother flow of communication & also eliminates the need to remember different prefixes.
  5. Lowered Costs: Internal calls are completely free, even if you’re contacting a different site. You’re not just saving money there, though. Traditional SIP trunking brings about many of its own costs, including the need to purchase static public IP addresses for each site and annual fees in the thousands. With Multisite Interconnect, you do not need to rely on expensive SIP trunks. You only need one static public IP address for the entire system!
  6. Simple Configuration: When you use SIP trunks, your corporate network setup becomes quite complicated and the process convoluted. Headaches arise when calculating how many SIP trunks need to be configured or determining the required outbound call routes. When using Multisite Interconnect, you just register each branch’s phone system to the headquarter PBX. You do not need to create any trunks or call routes. You also do not need to worry about a static public IP address or port forwarding at the branches. A network of six offices can be set up in just minutes. To learn more on configuration, click here.


SIP Trunks Vs Multilink Interconnect



To learn more about the Yeastar S-Series PBX line or to obtain information on Multisite Interconnect, contact that 888VoIP expert team at 888-864-7786. Also, make sure to visit the Yeastar Product Page to view all of the cutting-edge solutions 888VoIP offers from Yeastar.

The post 6 Reasons Why Customers Love Yeastar Multisite Interconnect appeared first on 888VoIP.

Read more »