News
Mar
20
Meet the Grandstream GXW4500 Series Gateways
Posted by Danielle Bucella on 20 March 2019 09:30 AM

If your customers are looking for a Digital VoIP Gateway that will allow digital PSTN and ISDN trunks to be integrated with VoIP networks, look no further than the new Grandstream GXW4500 Series Gateways. With three models that provide 1, 2, or 4 T1/E1/J1 spans and support of up to 120 concurrent calls, the new Grandstream gateway series will be fit all your partners’ needs.

This new series is ideal for large and medium sized enterprises, allowing for secure encryption to protect calls and accounts. When connecting a GXW4500 series gateway with a VoIP network and a traditional PBX or E1/T1 provider, any business can dramatically increase the amount of PSTN/ISDN trunks integrated with their network.

The GXW4500 series boasts competitive features including:

  • Dual Gigabit autosensing RJ45 network ports with integrated NAT router
  • TLS & SRTP security encryption technology which protect calls and accounts
  • Automated provisioning by HTTP/TFTP with XML config files
  • Supports a wide range of popular voice codecs. Adds echo cancellation, jitter buffer, and silence suppression
  • Supports of 30, 60 or 120 concurrent calls
  • Software configurable E1/T1/J1 ports
  • Supports multi-language voice prompts
  • 2 USB ports, SD card slot for extra memory
  • Advanced defense: Fail2ban, alert events, whitelist, blacklist, strong password indicator

There are an array of deployment scenarios suitable for the GXW4500 Series Gateways, which include education, hotels & hospitality, medium to large enterprise applications, and call centers.

Most businesses want to take advantage of their already existing internal VoIP network. For medium to large enterprises, a GXW4500 can be added to any original telephone system in any office. The cost will be low and deployment quick. The traditional PBX can continue to be used, though, which extends the investment efficiency of the equipment.

Call centers rely on what? The ability to make and receive calls. Their business is entirely dependent on their phone system. In a call center scenario, a center uses the GXW4500 series to integrate additional E1/T1 lines into their network. The call center can the utilize the fail-over option in the case of any Internet outage. Additionally, the GXW4500 series can support up to 120 concurrent calls – allowing the call center to handle the volume of calls it would normally receive.

Hotels, made up of multiple floors and possibly buildings, can benefit from a GXW4500 that will create a seamless hybrid VoIP and Analog solution. A hotel could use the GXW4500 to support both VoIP and Analog technology, while creating a hot-line option for any emergency phone calls.

The newly released Grandstream GXW4500 series will be a valuable asset to add to your product offerings – allowing you to propel your gateway sales. To learn more about this new gateway or any other Grandstream product, contact the 888VoIP sales team at 888-864-7786 or by emailing the team directly at [email protected]

The post Meet the Grandstream GXW4500 Series Gateways appeared first on 888VoIP.


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Mar
19
Why Yealink Video Conferencing is Even Better with Zoom Rooms
Posted by Danielle Bucella on 19 March 2019 10:33 AM
Yealink video conferencing, zoom rooms, cp960 from 888VoIP

Video conferencing is undeniably popular due to its connection capabilities and “in-person” meeting advantages. To continue leveraging on the need of video conferencing, Yealink has released total video device bundle solutions for Zoom Rooms. Zoom Rooms is the original software-based conference room solution, heavily utilized worldwide in various sized conference rooms, executive offices, and classrooms. Zoom has led modern enterprise video communications by providing an easy, reliable cloud platform for both video & audio conferencing, collaboration, chat, webinars, and more. Yealink will now offer customers a bundle that pairs Yealink hardware (computer, camera, audio devices, and controller) with Zoom software.

Yealink is now customers’ one-stop for full Zoom solutions, with four different bundle options (released throughout ’19) ideal for training, large, medium, and huddle rooms. Additionally, there are a handful of Yealink OpenSIP phones for Zoom Phone, including the renowned T4S series and innovative CP960 conference phone.

CP960, Zoom Rooms from 888VoIP

It is advantageous to utilize a Zoom Room with Yealink. But why? Originally, Zoom Rooms hardware solutions (Gen 1) ran with an iPad and conference phone; however, more hardware was eventually needed (Gen 2). At this point, users needed not only a conference phone to integrate control, microphone, and speaker functions, but the conference phone required multiple cables for deployment. Yealink’s version (Gen 2.5) is a one-cable solution on the. The Yealink CP960 eliminates the USB cable that was originally needed to cross from the TV stand to the conference phone table. The reduction of this unsightly cable and layout issue have greatly simplified deployment.

The Yealink solution is not only compact in cabling, but also in hardware. One CP960 device will act as the Zoom Rooms controller, speaker, and microphone, freeing up the conference table from technology clutter and overload. Users are still able to leverage the power and audio benefits of the CP960 wireless expansion microphones (if needed).

The CP960 is further enhanced by Zoom Rooms with full integration of the UI. The CP960-Zoom Edition integrates the Zoom Room controller app, allows for mute/volume sync, controls the PTZ of the Yealink UVC camera, and also controls meet now/join meeting and presentation.

The Yealink bundles are not solely comprised of the CP960. The mini-PC package is comprised of a small PC with preinstalled software. The mini-PC includes Windows 10 Pro or IoT Enterprise OS and the necessary license. Also included is the Yealink plug-in for Zoom Rooms and the app, which again, make deployment and setup a breeze.

Two UVC camera options are available: the UVC80 and UVC50. The UVC80 is ideal for large rooms with its 12x optical zoom camera, while the UVC50 is better suited for medium rooms and features a 5x optical zoom camera. All Yealink UVC cameras are UVC1.1 compatible and plug-and-play.

When paired together, Zoom Rooms and Yealink are a great option to offer new customers, users who have a CP960 and want to convert to Zoom Rooms, or users who want to use their computers and have yet to try a CP960. No matter the scenario, there is a reason for end-user customers to embrace these new video conferencing bundles.


For more information on Yealink video conferencing solutions or Yealink distribution, contact the 888VoIP sales team at 888-864-7786 or by emailing the team directly at [email protected]. Yealink bundle samples are expected to be released end of March 2019 with more information rolling out soon.

The post Why Yealink Video Conferencing is Even Better with Zoom Rooms appeared first on 888VoIP.


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Mar
13
Grandstream Beta Club: GSC3510 SIP Intercom Speaker
Posted by Danielle Bucella on 13 March 2019 03:13 PM
Grandstream GSC3510 SIP Speaker

Grandstream is introducing a new Digital VoIP Gateway solution, the GSC3510 SIP Intercom Speaker/Microphone. Now is your chance to gain a spot in this exclusive beta test with applications being accepted only through March 20th, 2019. Grandstream is seeking out testers who will agree to provide valuable feedback throughout the beta testing process. Ideal candidates will possess extensive experience working with VoIP networks and SIP intercoms.

The soon-to-be released GSC3510 is Grandstream’s first SIP intercom speaker/microphone and will feature:

  • Wireless SIP speaker/microphone
  • 8W high fidelity speaker
  • 3 directional microphones with multi-channel microphone array design, beam forming, and up to 4.2m voice pickup distance
  • Integrated dual-band WiFi and Bluetooth
  • Network port with PoE
  • 20kHz full band audio, including full band Opus and wide band G.722 codec support
  • Advanced acoustic echo cancellation for full duplex 2-way audio

Remember, the last day to apply for this beta test is Wednesday, March 20th, so apply now! Only 50 applicants will be accepted, so make sure to submit your application now.


New to beta testing? No worries. The Grandstream Beta Program process is both quick & simple with just four steps!

1.) Submit an Application: Fill out an application & submit

2.) Approval & Shipping: In about a week, you will be notified if you’ve been accepted. When accepted, your device will be shipped & you will receive shipping detail.s

3.) Testing & Evaluation: You will configure, test, and evaluate the unit. All details of the evaluation process will be provided to you from Grandstream.

4.) Feedback Sharing: You’ll share your results & join the discussion through the Grandstream Club forum discussion board!

The post Grandstream Beta Club: GSC3510 SIP Intercom Speaker appeared first on 888VoIP.


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Mar
5
PDMS-SP: Polycom Management Made Simple
Posted by Danielle Bucella on 05 March 2019 03:48 PM
Polycom PDMS-SP

There are enough complexities when it comes to managing day-to-day IT and VoIP operations. Polycom device management should not be one of these hassles, though. With Polycom Device Management Service for Service Providers, it is easy to centrally manage and troubleshoot Polycom voice devices from a secure cloud.

Polycom Device Management Service for Service Providers – also referred to as PDMS-SP – is Polycom’s innovative take on cloud management. This service not only speeds up deployments, but also reduces any ongoing affiliated operating expenses. It also helps SPs to deliver better lifecycle support, in turn accelerating their business. PDMS-SP can be greatly scaled, allowing you to support millions of devices from multiple tenants worldwide. With PDMS-SP, Service Providers can now:

  • Schedule & automate updates
  • Adjust configurations in real-time
  • Gain insight to improve customer satisfaction
  • Proactively solve problems & anticipate tickets with detailed troubleshooting capabilities
  • Handle large scale deployments (millions of devices)
  • Grow business with greater customer acquisition at a lower cost per user

PDMS-SP’s capabilities can be broken down into three categories: managing, troubleshooting, and security.

1.) Management: It is imperative for Service Providers to properly deploy services. Additionally, these services must run flawlessly and must function at peak performance. If SPs can ensure that this is the case, field-failures will be significantly reduced and customer service will greatly improve. Some management functions of PDMS-SP include:

  • Deploy audio devices with built-in configuration tools. Ensure a high-level of success right at the install.
  • Remotely add, remove, restart & reboot devices. This will limit the need to send a tech into the field.
  • Understand device configurations with data portability
  • Add or remove new organizations/sub-organizations, including user access permission levels

2.) Troubleshooting: Avoid costly churn and disrupted voice services by having full visibility into device information, capabilities, health, call details, and network status. Your business and your customer satisfaction can be negatively impacted due to downtime (whether it is real or perceived device failure). PDMS-SP helps you avoid these problems since you can:

  • Collect device data and come up with an immediate solution strategy (time, duration, quality, MOS, packets dropped, latency)
  • Download & store logs remotely (portal web server, device logs, packet captures)
  • Run SIP SLG and speed tests
  • Set logging levels
  • Record syslog

3.) Security: Security must be a top consideration when you are utilizing a cloud-based solution. PDMS-SP has been designed, developed, tested, and deployed with security integrated into each and every step.

  • All aspects of information collection, storage, transmission, and removal are protected through industry best-practices.
  • Assured design throughout the Secure Software Development Lifecycle, which focuses on design through architecture reviews, code reviews, and internal penetration testing.
  • All server & client browser communications are secured over TLS connection. This encrypts all requests & responses. Customer data is encrypted in-transit with strong cryptology (up to TLS v1.2).
  • When personal data is transferred from E.U. customers to the U.S., it is done through Intragroup Data Transfer Agreement. This incorporates the E.U. Standard Contractual Clauses as the transfer mechanism.

Polycom is known for setting the bar high, with innovative voice & video solutions, cutting edge features such as Acoustic Field, and customer-focused programs like DaaS. PDMS-SP is just another facet of Polycom that helps you instantly propel your business. For more information on Polycom and PDMS-SP, contact an Account Manager from 888VoIP at 888-864-7786.

The post PDMS-SP: Polycom Management Made Simple appeared first on 888VoIP.


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Mar
1
Getting Started with the Vodia IOP: Part 3
Posted by Danielle Bucella on 01 March 2019 12:00 PM

The third part of our Vodia IOP series will transition into features including recording, user voicemail, cell phone configuration, and more. If you are just beginning to set up your IOP device, visit Part 1 and Part 2 of our series prior to segueing into the setup of these features.

If you are new to Vodia and the IOP device, the Vodia IOP is a compact, feature-loaded all-in-one SOHO PBX. The device is prebuilt and ready to deploy with a four concurrent call license. Looking for more calls? The device has the ability to license up to 16 concurrent calls.


Setting Up the Device, Cont.

User Voicemail: One of the frequently used features of the Vodia IOP is the user mailbox. It contains an extensive range of features, which are highlighted below:

  • Mailbox Enabled: Admins can enable or disable an extension’s voice mailbox.
  • Time Until Mailbox Picks Up: Admins can specify how long the system will wait until a call is redirected to a user’s voicemail.
  • Maximum Number of Messages: Admins can specify the max number of voicemail messages that can be stored at one time. Once the maximum has been reached, a saved message will be deleted every time a new caller wants to leave a message. If there is no space available, the caller will be informed that the mailbox is indeed full.
  • Announcement Mode: There are three different announcement options, which include – anonymous announcement (only hearing the extension number), name announcement (only hearing a recorded name), or personal announcement (hearing a pre-recorded greeting message).
  • Call Cell Phone When Message Arrives: A user can opt to not have calls forwarded to their mobile device; however, they may still want to receive alerts when a new message arrives on their extension. This feature can then be activated.
  • Mailbox Escape Account: Change the direction that a call takes once the caller presses 0 to speak with an operator. The extension entered into this setting will receive any calls that are supposed to be directed to the operator.
  • Copy New Messages into the Following Mailboxes: Group mailboxes can easily be created and are great for boss/admin mailboxes, after-hours calls, or holiday calls. All parties will be notified of an incoming message by the MWI located on their individual phone.
  • Make Message Available in the Following Mailboxes: This is another setting used to establish group mailboxes. When someone deletes a message or marks it as read, everyones message will be deleted or marked as read. This is ideal when messages require a one-time response, such as when a customer calls into a group & wants someone to call them back.
  • Play Envelope Information Before Playing the Mailbox Message: Users can listen to the details of every voicemail message before hearing the actual message – such as time or caller extension number. This setting on the extension will override the one on the Domain level (Domain > Features > Voicemail).
  • Offer Calling Cell Phone When Entering User’s Mailbox: A user can be notified to their cell whenever a new voicemail message arrives.

Configuring Your Cell Phone: Begin by navigation to “Extension” and choosing an extension account. Click on the “Redirection Tab.” Under the field for cell phone number, enter the user’s cell phone. Under “Offer Special Menu When Call is Answered on Cell Phone,” drop down and click Yes. The Vodia IOP will play an audible beep to the user whenever they answer a call redirected to their cell phone. The user will then be able to choose one of the following audio prompts:

  • Press 1 to connect
  • Press 2 to reject (which will reject the call, play a busy announcement, and sent the caller to voicemail)
  • Press 3 to send directly to voicemail
  • Press 4 to redirect the call
  • Press 5 to park the call
  • Press 6 to send the call to the callback list

The Vodia IOP can also play a message whenever the user calls into the PBX (Virtual Private Assistance). To activate this feature, go to the section “When the Cell Phone Call the PBX” and choose “Offer Personal Virtual Assistance.” When the cell phone calls into the system, the IOP will then play an audible message to the user: place outbound call, receive a call back, go to the mailbox, or go to the auto attendant.

Find Me Follow Me: The Vodia IOP can call the extension cell phone whenever the desktop phone rings. The admin will need to turn on the following settings to activate this. When calling the extension directly, choose “immediately.” The PBX will call the cell phone and desktop phone. If the extension is part of a hunt group or an agent group on the system, the IOP can call the user’s cell phone. Activate this setting by choosing “include cell phone in the group.”

Hunt Group Setup: Hunt groups are sets of extension numbers that are embedded inside a single virtual extension. Incoming calls will be rotated through the pool of extensions until someone answers and the caller is connected.

Create a hunt group by navigating to “All Accounts” in the domain level. Choose “Hunt Groups” and then click the add button. You will be presented with a dialog box prompting you to give the group an account and display name. When the admin navigates to the newly created hunt group account, an extension can be assigned to each of the stages. Admins can also program how many seconds a stage should ring before moving onto the next. The final stage can be used to send the call to a general voicemail or an outside line.

Auto Attendant: Functioning like a virtual receptionist, the Auto Attendant will connect incoming calls to extensions and other devices that have been configured in the system. Auto Attendant will announce a company’s name followed by a selection of dialing options. To create an Auto Attendant, navigate to “All Accounts” in the domain level and choose “Auto Attendant.” Simply click add. You will be presented with a dialog box that will ask you to give Auto Attendant an account and display name.

The greeting of the Auto Attendant should be carefully crafted, as it is the first greeting your customers hear when they call into the system.

  • To record a greeting, click “behavior” under the auto attendant menu. Add the extension(s) that will be recording the greeting. Navigate to the IVR tab (located at the top of the page). Under “Override for Default,” the user will be instructed to dial *98 and the account number of the auto attendant. When the user dials this star code plus the account number, the Vodia IOP will play the following message “Please Record a Message at the Tone.”
  • Direct inbound callers with a set of instructions based upon the recorded greeting. Under “Direct Destination,” add the input number that the user will dial to reach an agent on the system. Under “Destination,” add the extension that will be reached.

Service FlagsService flags will control business hours of the system. Create a service flag on your system by navigating to accounts in the domain level. Click on “Service Flags” > “Add,” which will prompt a dialog box. Assign an account number and display name and click create.

When you navigate to your newly created service flag, you can configure the company’s business hours. The flag can either be automatic or manual.

  • Manual Mode: Users can dial the service flag to activate or deactivate the account. It can also be configured as a button line key on the phone.
  • Automatic Mode: Useful when setting business hours accordingly from Monday – Friday.

Once you have configured your business hours, assign the service to the following accounts on your Vodia IOP system: Auto Attendant, Hunt Groups, Agent Groups. Under the Service Flag, click on the plus icon to add a service account. You can also assign an extension, general mailbox, or outside number. Additionally, it can simply be nested to another Auto Attendant to alert customers of other options.


Now that you’ve made it through the Vodia IOP guide, it is time to get connected to learn about all of the other services and products Vodia offers. Contact the 888VoIP team at [email protected] or 888-864-7786 for more information.

The post Getting Started with the Vodia IOP: Part 3 appeared first on 888VoIP.


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Feb
26
Grandstream Hospitality Communication Solutions
Posted by Danielle Bucella on 26 February 2019 01:30 PM

Hotels rely heavily upon their communications between reservations, front desk, housekeeping, maintenance, management, and hotel guests. Connecting these users and meeting their unique communication needs is easier than ever with Grandstream. Whether you want to continue using existing technology or upgrade to a solution that you can rely on, Grandstream can help wherever it’s needed. See which devices work best for each department below and read how other hotels have implemented Grandstream solutions to improve their operations.

Hotel Room with Grandstream Phone

Reservations

The reservations department is the biggest driver for increasing revenue within a hotel. Reservation agents are the first point of contact when interacting with the business. Agents are frequently handling large call volumes and managing guest accounts. Ensuring that they are equipped with the right technology is crucial when trying to secure a sale.

  • UCM Series of IP PBX’s: Integrate one of Grandstream’s UCM series with the hotel’s PMS system which allows Grandstream’s IP Phones to access information from the PMS while also sending call information back to the PMS.
  • IP Phones: The GXP2135 high-profile desktop phone would work best for this department as it allows up to 8 lines, 4 SIP accounts, 32 speed dial keys, and is supported by Bluetooth to allow for a headset.

Read how the Swiss Spirit Hotel utilized Grandstreams UCM series of IP PBX’s to integrate with their PMS system

Front Desk

As the face of the hotel and guest experience, front desk staff are the backbone of operations. They are managing check in and check outs, and handling calls from guests requesting room service, wake up calls, area recommendations etc. Communicating quickly and efficiently with staff and guests can become overwhelming. With the right technology, front desk workers can organize how they interact with different areas of the hotel to run a smoother operation.

  • WP820: This powerful and cordless WiFi phone comes equipped with dual-band WiFi support and 7.5 hours of rechargeable talk time. The push-to-talk feature can be used for quick communication with the housekeeping and maintenance staff.
  • GXV3370: This desktop video phone can integrate with Grandstream’s security cameras and facility access systems allowing the front desk staff to monitor the hotel grounds.
  • GXP2200: This extension model is the perfect choice for providing call control between each guest room. By connecting four at one time with the GXP2170 high end IP phone this solution can support up to 160 extensions.

Read how Sonoran Resort used Grandstream’s IP Telephony to create a seamless communication solution

Maintenance and Housekeeping

Between room turn downs, managing guest room requests or staying on top of the hotel grounds and maintenance is made easier using Grandstream’s mobility solutions. These departments are always on the go and don’t sit in an office where they can use a desk phone, so being able to move freely while staying connected is an important part of their day-to-day routine.

  • WP820: Grandstream’s cordless WiFi IP phone has up to 7.5 hours of talk time allowing for a full shift of work without having to re-charge. The push-to-talk feature works best for instantaneous communication and by using the property WiFi, any user can roam cord free without missing a call.
  • GWN7600LR: Hotels can benefit from an outdoor WiFi access point that is designed to cover up to 300 meters. With waterproof casing and heat resistant technology, guests and staff can move outside while still being connected to WiFi.

Read how Riversong Cottages used Grandstream to build a powerful and Secure WiFi Network throughout their property

Hotel Guests

Hotel guests expect that their room comes with the right tools to make their stay a positive experience, and Grandstream has the right technology to meet the demands of today’s travelers. They will want direct access to reliable WiFi and an easy to use tool to get in touch with the hotel. Adding an IP phone in each room with dedicated buttons to connect to different areas of the hotel such as the front desk, concierge, or onsite dining ensures guests are able communicate with the hotel easily.

  • GXP1610: This basic IP phone is a reliable solution to set up in each guest room. With three programmable soft keys, it can be set up to reach a specific department such as reservations, concierge, housekeeping, or the front desk.
  • GWN WiFi Access Points: Grandstream’s powerful WiFi access points offer high performance networking, tremendous WiFi coverage range, and can support a large number of guests. Place these access points throughout the business so each guest may always be connected.

This post was originally featured on the Grandstream Blog by Kim Gunn, Marketing Communications Specialist for Grandstream. To stay in-the-know on everything Grandstream, directly visit their news page.

The post Grandstream Hospitality Communication Solutions appeared first on 888VoIP.


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