Understanding SD-WAN and Edgewater’s Solution for the SMB
Posted by Danielle Bucella on 13 August 2018 01:59 PM

Software-defined wide area network solutions, commonly referred to as SD-WAN, are exploding. Enterprises began expressing specific concerns and needs for networking, which could only be met by this technology. In turn, SD-WAN growth has been monumental and sources predict that SD-WAN infrastructure and service revenue will reach over $8 billion in sales by the year 2021. As businesses begin to deploy 3rd platform technologies to achieve digital transformation and public cloud-based SaaS continually increases, we will see SD-WAN rise steadily. With that said, it is imperative to understand what SD-WAN is and what SD-WAN solution is best for the SMB versus the enterprise.

What is SD-WAN?

Simply put, SD-WAN is a technology that was specifically designed to improve network performance of small to large enterprises. Traditional enterprise WAN had many pain points associated with it, including data throughput, cost structure, resiliency, and application performance. WAN is used to connect different networks to a central network. Before, WAN connections relied on technology that required special hardware. What SD-WAN does is that it moves network control into the cloud and relies instead on a software approach. It provides enterprises with a flexible, open, cloud-based technology versus needing expensive WAN technology, hardware, and fixed circuits. SD-WAN technology is generally applied over large geographical areas

SD-WAN has also been able to replace or augment multi-protocol label switching (MPLS), which was the standard technology for secure corporate WANs. MPLS has a handful of negatives attached to it, including the requirement for expensive dedicated access circuits, long implementation timelines, and route inflexibility for off-net traffic. Because of its associated downfalls, many have searched for an alternative solution.

SD-WAN addresses these pitfalls by utilizing Software Defined Networking (SDN). SDN separates the control plane, which manages where data goes, and the data plane, which is the actual payload. It does so by using a cloud-based controller for management. General purpose access circuits can then create secure WANs and costs can be driven down. Also, by using commodity access, there is faster turn-up of new sites, greater performance in corporate data routing, and better resiliency and uptime.

A Solution for the SMB

The SMB is generally not the typical consumer of MPLS because they usually only have one location or a few sites. But, these customers still value performance of their applications and resiliency and want to make sure they’re always up-and-running. Enter Edgewater Networks’ approach to SD-WAN, which was designed specifically for the needs of the SMB. Edgewater’s solution focuses on four core components: application-specific priority, multi-link performance, stateful SIP transfer, and survivability.

  • Application Priority: It is important to ensure that your critical data traffic is being prioritized over less important routine traffic. This has caused a reoccurring issue for businesses. A network sees less critical traffic in the same way as more important traffic, leading to congestion issues. Edgewater’s SD-WAN solution provides application-specific priority, allowing businesses the ability to segregate critical traffic over routine. In turn, this creates a better customer experience.
  • Multi-link Performance: One common router feature at the edge, referred to by Edgewater as WAN Link Redundancy (WLR), is the ability to move traffic from one link to the next in a failure condition. WLR moves all traffic from the primary WAN link to a secondary when there is an outage. It will then be moved back once the outage is restored. Multi-link performance improves upon WLR. Instead of just moving traffic during an outage, multi-link performance moves traffic based on degradation (i.e. reduced WAN link performance that impacts critical business applications). The SP can determine what gets moved and under what conditions. Once applications requiring prioritization are determined, routing decisions can then be made. Using both latency and hop count measurements, the EdgeMarc will evaluate link quality, rerouting traffic if degradation and/or link failure is determined. When multi-link performance is combined with application-specific routing, the SP can completely control the applications that have priority, determining how they should behave in various levels of WAN degradation or outage.
  • Stateful SIP Transfer (SST): SST is a combination of application routing priorities (SIP) and multi-link performance to manage SIP voice sessions across multiple WAN connections. SST has a multitude of capabilities, including: the ability to move SIP sessions from one WAN connection to the other (if degradation or outage occurs), the ability to move individual or all SIP sessions based upon the level of degradation in degraded conditions, SIP sessions stay active during transfer between WAN sessions, and continued monitoring of WAN links and SIP sessions being moved to primary connections if conditions warrant (the session would stay active)
  • Survivability: While not an SD-WAN specific feature, survivability increases resiliency and business continuity functionality to the SD-WAN solution. Survivability includes failover functionality to analog trunks, as well as limited PBX functions in outages (station-to-station dialing, hold, transfer, park, and conference).

Benefits of Edgewater’s SD-WAN Solution

Edgewater’s SD-WAN solution targets the SMB specifically, so it addresses a different set of customers’ needs. This makes Edgewater’s approach quite different in regard to routing and pricing. For a typical SD-WAN solution, routing decisions are made by a cloud-based decision engine; however, with the Edgewater SD-WAN solution, all routing decisions are made at the device (EdgeMarc) level. Pricing is also different. Typical SD-WAN solutions leverage cost savings that are associated with MPLS displacement. The Edgewater solution has been aggressively priced, though, to fit an SMB budget.

There are many customer benefits to choosing the Edgewater SD-WAN solution. End customers will experience:

  • Better voice quality
  • Higher overall quality & resiliency
  • Better application performance

Service Providers will also see a handful of benefits on their end, including:

  • Fewer customer issues
  • Greater CSAT
  • Ability to upsell resulting in higher revenue
  • A user portal that provides better insights to the customer on network performance

Trade Up to SD-WAN Program

If you possess a legacy Edgewater intelligent edge or other qualifying SBC, it is time to transition to an SD-WAN capable device. With Edgewater’s Trade Up to SD-WAN Program, it is easy to receive a new device. Simply sign up for Cloud2Edge and purchase one of Edgewater Networks’ SD-WAN capable devices. You will then receive a great rebate for trading in your old device. For more details on the program, which only lasts for the remainder of 2018, contact your 888VoIP representative at 888-864-7786 or [email protected]

The post Understanding SD-WAN and Edgewater’s Solution for the SMB appeared first on 888VoIP.

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6 Reasons Why Customers Love Yeastar Multisite Interconnect
Posted by Danielle Bucella on 24 July 2018 03:20 PM

Yeastar Multilink Interconnect

Businesses are gravitating away from the traditional model of housing all employees and functions at one single location. Instead, many are relying on smaller branch offices in various geographical locations, as well as home-based remote workers. Work is no longer about one single location and activity is being done anywhere and everywhere, so PBX manufacturers had to come up with an efficient solution to connect dispersed phone systems.

Yeastar, an internationally known manufacturer of PBX and gateway solutions, has developed multiple options to assist businesses in connecting remote employees. One top option is to network S-Series VoIP PBXs at different locations, which can be interconnected by utilizing the built-in Multisite Interconnect feature. This feature allows simple interconnection of S-Series PBXs in different offices. PBX customers are flocking to this new feature, as it offers immense benefits over the traditional inter-branch connection via SIP trunking.

Here are six of the major reasons as to why customers are turning to Yeastar Multisite Interconnect:

  1. Explicit Role-Based System: The role-based system allows you to maximize the simplicity of a multi-office network by designating one “headquarter” PBX and multiple “branch office” systems. The “headquarter” PBX will work as the pivot, collaborating with all the other systems. There will only be one link between a branch and the headquarter, which will allow the branch to connect to all other offices. This will simplify communication and make management of converged voice much easier.
  2. Secure Interconnection: Yeastar Multisite Interconnect sets up an extremely secure network. General access rules are configured in the “Firewall Rules” module. IP Exclusion Rules are set up on each branch profile, which ensures that the network will be protected from any attacks. Since there is also no port forwarding required at any branches, that potential security risk is reduced, if not eliminated.
  3. Designed with Innovation in Mind: This feature was designed exclusively for the Yeastar S-Series of VoIP PBXs, applying to all models in the series. It was crafted to enable easy interaction between S-Series PBXs that were deployed in different offices. Call flow is automatically smoother, deployments are quicker, and maintenance is easier. Customers now have an additional choice from Yeastar for branch office solutions.
  4. Easy Dial Plan: Quite possibly the most apparent benefit of Yeastar Multilink Interconnect is direct dial and seamless call transfer between different locations’ extensions. No matter what site you’d like to reach – extension, conference, ring group, or queue – you can simply dial the number directly. Each system occupies a unique first dialing digit. This ensures a smoother flow of communication & also eliminates the need to remember different prefixes.
  5. Lowered Costs: Internal calls are completely free, even if you’re contacting a different site. You’re not just saving money there, though. Traditional SIP trunking brings about many of its own costs, including the need to purchase static public IP addresses for each site and annual fees in the thousands. With Multisite Interconnect, you do not need to rely on expensive SIP trunks. You only need one static public IP address for the entire system!
  6. Simple Configuration: When you use SIP trunks, your corporate network setup becomes quite complicated and the process convoluted. Headaches arise when calculating how many SIP trunks need to be configured or determining the required outbound call routes. When using Multisite Interconnect, you just register each branch’s phone system to the headquarter PBX. You do not need to create any trunks or call routes. You also do not need to worry about a static public IP address or port forwarding at the branches. A network of six offices can be set up in just minutes. To learn more on configuration, click here.


SIP Trunks Vs Multilink Interconnect



To learn more about the Yeastar S-Series PBX line or to obtain information on Multisite Interconnect, contact that 888VoIP expert team at 888-864-7786. Also, make sure to visit the Yeastar Product Page to view all of the cutting-edge solutions 888VoIP offers from Yeastar.

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Why Upgrade Your Desk Phone to a Video Phone: the Grandstream GXV3370
Posted by Danielle Bucella on 19 July 2018 11:25 AM

GXV3370It’s 2018 and there may be times when both budding and established businesses question the usefulness of a desk phone. With a trend towards telecommuting, constant utilization of smartphones, and more time spent away from the desk, why use a desk phone? Although these are thoughtful considerations, desk phones are still extremely relevant and play an irreplaceable role in business communication. IP desk phones sport more functionalities than other devices and can support a multitude of significant features: call recording, messaging apps, Bluetooth, internet browsing, and even video conferencing. To appease different uses, there are numerous model choices: standard phones with backlit LCD screens and function keys to video touchscreen phones with tablet-like screens. It is easy to please all associates and choose a phone that is proper to their job role and personal preferences.

If you or one of your customers is contemplating ending the desk phone relationship, don’t. Alternatively, if the current equipment is not cutting it, explore new options. Enter the world of the desktop video phone. It will provide users with a unique and enriched communication experience and be applauded by employees of all kinds, from traditional to millennial.

Grandstream has been designing and producing innovative SIP Unified Communications since 2002 and recently released their updated IP Video Phone for Android™: the GXV3370. This powerful desktop video phone will quickly convert any office decision-maker to switch to a video phone.

Grandstream GXV3370 Features

GXV3370 FeaturesThe GXV3370 is ideal for enterprises; however, would be a perfect solution for the SMB, specifically those in the tech and design fields, who are staffed with younger employees, or who utilize video chat frequently. The GXV3370’s standout feature is its 7″ (1024×600) capacitive 5-point touch screen, which is comparable to the size of a tablet. Running on Android 7.0, the phone can support app integration through the app store and has flexible SDK support for custom apps. It is also fully interoperable with almost all major SIP platforms on the market.

The other remarkable highlight of the phone is it video conferencing capabilities. No need to rely on the video conferencing equipment in your meeting room for small video chats. Instead, host a 3-way video call from the convenience of your desk. The phone’s advanced megapixel camera will ensure your video comes in crystal clear. When you’re not in a video call, use the included privacy shutter to block off the camera.

Audio on the GXV3370 is incomparable and complements its high-quality video capabilities. The phone dons a speakerphone with HD acoustic chamber and possesses advanced echo cancellation. It also has excellent double-talk performance.

Other features of the solution include:

√ 16 lines with support of up to 16 SIP accounts

√ Built-in Bluetooth® to easily sync up a mobile device or headset

√ Integrated dual-band WiFi

√ Built-in PoE/PoE+ so you can power up the device & connect it to the network

√ 7-way audio conferencing

√ Gigabit: Dual-switched auto-sensing 10/100/1000Mbps network ports

If an office is already equipped with other Grandstream devices, you’re in luck. The GXV3370 can be seamlessly integrated with Grandstream’s other solutions, including their SIP-based security cameras, door systems, IP PBXs, and video conferencing systems.

Other Grandstream IP Video Phones for Android

While the GXV3370 is the latest and greatest from Grandstream, there are other available options: the GXV3275 and the GXV3420. The GXV3275 features is another outstanding full touchscreen solution, while the GXV3420 features a 4.3″ touch screen and full traditional keypad. Both of these options are currently available to purchase through your 888VoIP sales representative! To learn more about these different devices, how they stand apart from the new GXV3370, and which would be best for you or your customers, call the 888VoIP team at 888-864-7786.

Upcoming GXV3370 Webinar

To learn more about the GXV3370, join 888VoIP and Grandstream on August 7th at 10 AM ET for an Introduction to GXV3370 Webinar! Attendees will be receive a rundown on this new solution, overview of the new User Interface (UI), information about registration against UCM6200, and discussion of MPK & BLF setup on the phone. Register now as spots are limited. This is a webinar that cannot be missed.

The post Why Upgrade Your Desk Phone to a Video Phone: the Grandstream GXV3370 appeared first on 888VoIP.

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Yeastar S-Series Firmware Release: Now With Multicast Paging and More!
Posted by Danielle Bucella on 05 July 2018 03:54 PM

The Yeastar S-Series VoIP PBX is known for its ease of use, cost efficiencies, and high-performance levels. With five different models to choose from, supporting 20 to 500 users, there is an S-Series model for every business need. Top that with its easy configuration and fast installation, advanced plug and play capabilities, Linkus mobile client, and extensive IP phone interoperability, and you have the perfect PBX solution for your customers. To further improve upon its multitude of benefits, Yeastar just has released new firmware, version, which includes new features and multiple optimizations, including the release of multicast paging.

See what is new with firmware version

  • Multicast Paging: The robust multicast paging feature delivers an easier and instant audio broadcasting solution. If your IP phones support multicast paging, you can quickly broadcast an instant announcement to phone users who are listening to the configured multicast IP address/channel.
  • Additional support for monitoring the status of dynamic agents
  • New e-mail template for voicemail to email AND fax to email
  • Security Optimization: Both the web login and SSH login now have improved security.
  • Extension Optimization:
    • Name setting has been removed and a Caller ID setting has been added. Set the Caller ID name to the user’s name
    • The All Busy Mode for SIP Forking setting is now taking effect, even if the extension had a DOD number
    • The TLS extension registration for VTech IP phones has been resolved
  • SIP Trunk Optimization:
    • Outbound parameters to configure SIP parameters for outbound calls has been added
    • Transfer parameters to configure SIP parameters for transferred calls has been added
    • Up to 64 DID numbers now supported
  • Jitter Buffer Optimization
    • New path for Jitter Buffer settings: Settings > PBX > General > Jitter Buffer
    • Support for choosing which extensions/trunks to apply Jitter Buffer has been added
    • Support for configuring Adaptive Adjustment Size of the Jitter Buffer has been added
  • API Interface Optimization
  • Storage Optimization:
    • Optimized Network Drive Settings: If a configuration is incorrect, the system will prompt the cause of the error
    • Optimized FTP Sharing: New prompts when enabling and disabling FTP Sharing
    • Improved Network Drive
  • Event Center Optimization
    • Optimized notification template
    • Added support for VoIP Peer Trunk Re-registered, VoIP Register Trunk Re-registered, GSM Registration Failure, API Authentication Lockout, Linkus Client Locked, and Network Drive Lost Connection

Additionally, there have been optimizations to the Firewall “Drop All” setting, the Operation Log, Static Route Setting’s Web Interface, Prompt, and CDR (displaying billing account).

Ready to download the firmware? You can download an executable file of the latest firmware here. The S-Series VoIP PBX does support automatic upgrades, so check for new firmware in the Configuration Panel of the PBX directly. You can set how often you’d like the device to automatically check for updates and determine whether or not you’d like the updates automatically installed.

For more information on the latest Yeastar S-Series firmware update, contact the Technical Support Engineers from 888VoIP at 888-864-7786. Looking to get started with a Yeastar PBX? Contact our Sales Team at [email protected] or browse our Yeastar product page.

The post Yeastar S-Series Firmware Release: Now With Multicast Paging and More! appeared first on 888VoIP.

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5 Considerations to Make When Switching to a Cloud PBX
Posted by Danielle Bucella on 25 June 2018 04:38 PM

Cloud computing is the wave of the future, and inevitably, many technologies are moving to the cloud. For a myriad of reasons, it is appealing to switch to a system or product where data is stored and transferred over the Internet. This eliminates the need for users to purchase certain computers or hardware devices. VoIP technology is included in this migration. Initially, calls were routed by a physical on-site PBX, which could be costly, time-consuming, and sometimes inefficient (thus the transition to a cloud offering). The cloud PBX allows users to access the same capabilities and features they would normally receive from an on-premise PBX but eliminates the need for pricey equipment. Also, a VoIP provider will handle all of the routing services and support, instead of having in-house technical support/IT address this task.

While there are many attractive reasons and substantial benefits to switching to a cloud PBX, there are a few considerations that businesses must make if they have decided to switch from an on-premise PBX to the cloud.

Costs & Budgets

What is a business’ budget and what options will work within that? Cost is one of the big factors to assess when upgrading equipment and technology in an office. It is important to look at the different costs that will be associated with the cloud PBX solution, including setup and support costs. Also, businesses must decide if they are going to be upgrading phones or will need to purchase new compatible devices. While these expenditures must be part of the cost analysis, remember that initial start-up and/or equipment costs generally are a one-time expense.

Where are the cost savings? PBX phone saving studies show that cloud PBX systems can save companies up to 50% (in comparison to other PBX solutions). Cloud-based phone systems are known to have relatively limited upfront costs. Additionally, the need to install, maintain, reconfigure, and upkeep a premise-based PBX, which can lead to unforeseen future costs, is removed from the equation. Cloud solutions also have a tendency to have low set-up costs, call rates, and subscription fees. When completing a cost analysis, do not forget to include the monthly Internet service fee.

Business Needs & Feature Sets

What are the overall business and associate-level needs? It is imperative to assess whether or not the cloud solution comes with all the advanced features (or more) that an on-premise PBX would have. Ask if the solution has all the management capabilities needed, such as import/export of extensions, troubleshooting, and provisioning. Does the business rely on a third-party chat and collaboration program (Slack, Teams, etc.) or does the cloud PBX need to have a chat feature built-in? What security features are a must-have for an organization? It is not safe to merely assume that all cloud PBX offerings are the same, so feature needs should be outlined and then compared with feature sets.

Some of the top key features include:

  • Cloud PBXBusiness Features: Blacklist/Whitelist, Custom prompt, distinctive ringtone, music on hold, one-touch recording
  • Call Features: Attended transfer, blind transfer, call detail records, call forwarding, call monitor, call parking, call routing, caller ID, conference, DND, queue, speed dial, SIP forking, video calls
  • Management: Backup & restore, import/export extensions, multi-level user access, phone provisioning

Multi-Locations & Branch Offices

Does a business need a multi-location solution? If a business spans different geographical areas and is not contained in one location, it makes sense to gravitate towards a cloud PBX. Many cloud PBX options can connect employees on the opposite sides of the globe, offering all employees access to the exact same features. Easily utilize these options to transfer calls between different offices. One other consideration is to assess the cost of long distance calling, which may already be rolled into the package price.

Access on Mobile

One cannot ignore the fact that business extends outside of the four walls of the office. A quality cloud PBX solution will possess the capability to fully function on a mobile device. This is perfect for those employees who have home offices, telecommute occasionally, or even travel frequently. To ensure that this is possible, choosing a cloud PBX with a comprehensive mobile client is a must. In addition to calls being properly routed to mobile devices, a mobile client needs to offer full access to all features.

Internet & Networking Requirements

When setting up a cloud PBX system, determine whether or not the current Internet connection speed is high enough, both up and downstream. Also, check that all basic networking equipment is up-to-date (routers and switches). Ensuring a high level of call quality can be done by having a QoS-enabled Internet connection. Certain equipment, like an Edgewater router, can prioritize your traffic over data.

For the Solution Provider or Reseller

While you may not need to make these considerations since you’re in the role of seller, your customers still need to. It is imperative to understand your customer’s wants, needs, and current pain points to match them with the best product. Find out what a customer’s problem is, provide help them information on how to resolve this issue, and assist them in evaluating the alternatives. Understanding the process your customer is going through is going to ensure that you are helping them make the best purchase decision.

Before choosing the cloud PBX solution that is going to be an ideal fit for your customers, it is best to consult with a VoIP expert. They can work with you to determine what solutions will match with your customers’ needs. The team at 888VoIP specializes in everything VoIP, including on-premise, hosted, and cloud PBX solutions. Call the 888VoIP expert team now at 888-864-7786 for a personalized PBX consultation.

At the beginning of 2018, 888VoIP announced a partnership with Yeastar, a developer and manufacturer of PBX and gateway solutions. Yeastar offers an innovative Cloud PBX solution that is both flexible and scalable. The Yeastar Cloud PBX incorporates both the Yeastar Management Plane (YMP) and easy-to-deploy PBX instances, so it is easy to build up your own private-branded Cloud PBX. This solution is feature-rich, ensuring your customers will have access to the functions they need, and a powerful mobile client, the Linkus Mobile Client. Linkus offers full access to communication features on mobile phones. To learn more about the Yeastar Cloud PBX, speak with the cloud experts at CloudCo Partner, an affiliate-company of 888VoIP, at 855-715-8505. They will provide you with a walkthrough of the Yeastar product and assist you in signing up for a free trial.

The post 5 Considerations to Make When Switching to a Cloud PBX appeared first on 888VoIP.

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6 Benefits of Grandstream’s GWN.Cloud Access Point Management Solution
Posted by Danielle Bucella on 06 June 2018 10:51 AM

Since 2002, Grandstream Networks has been known as a leader in the development and design of leading-edge SIP Unified Communication solutions. Every solution released by Grandstream Networks has assisted in greatly upping business productivity and the new GWN.Cloud is no exception. The GWN.Cloud is a scalable, enterprise-grade cloud management platform that enables users to effectively oversee their Grandstream GWN WiFi Access Points.

Centralized WiFi Management

Having to monitor every single site separately would be quite the hassle; however, one of the biggest benefits of the GWN.Cloud is being able to manage an entire enterprise from a centralized WiFi management platform. This platform is completely scalable, with no limits on the number of sites or access points. It is easy to access the site from anywhere utilizing either a web browser or a mobile app. The management platform will quickly provide a user with real-time network monitoring and reporting.

Mobile App Accessibility

Management is made easier with the GWN.Cloud mobile app, which is available for both iOS and Android. The app enables installers, network managers, and even end users to quickly deploy WiFi networks. Using the mobile app, users can scan a device’s barcode and deploy the network within seconds. The app also offers users that same cloud management and monitoring tools that are provided on the web browser interface. This makes management on-the-go possible.


The GWN.Cloud was built to handle the large-scale requirements of major enterprises – and it is also an ideal option for the SMB. Since the GWN.Cloud is hosted on Amazon Web Services (AWS), enterprises can expect high reliability with 99.99% uptime. It features a high level of resiliency from cloud disruptions.


Real-Time Reporting

Networks are monitored in real-time with detailed graphical reports available on each network, AP, and WiFi client. To ensure you are kept up-to-date on your access point monitoring, real-time alerts will be pushed out. No user traffic will be sent to the cloud and report data is maintained for 30 days — so you have access to the historical data you need.

Security Suite

The GWN.Cloud is backed by a state-of-the-art security suite that protects your WiFi network from end-to-end. Security is enforced by bank-grade TLS encryption and X.509 certificate authentication, which is combined with the already powerful security features that embedded directly in the GWN Access Points. The Access Points are equipped with many different security features, including secure boot, random default password, digital signatures of RF data, and more.

Additional security and authentication features include multiple security modes (such as WPA and WPA2), bandwidth rules for client access, and QR code authentication.

Captive Portals

The GWN.Cloud supports customizable vouchers and built-in captive portals with modifiable landing pages to collect access credential information. Easily create a splash page with the built-in editor and integrate your captive portal with Facebook, Twitter, and WeChat. There are multiple captive portal authentications, including simple password and social login authentication.

Want to learn even more about the GWN.Cloud and its other benefits? Download the datasheet here.

Grandstream’s extensive line of networking products offer powerful and secure networks, equipped with wide coverage range, embedded provisioning and management controllers, and outstanding support. To learn more about Grandstream’s Access Points and Routers, as well as the GWN.Cloud, contact the 888VoIP specialists at 888-864-7786 or by e-mailing [email protected]

The post 6 Benefits of Grandstream’s GWN.Cloud Access Point Management Solution appeared first on 888VoIP.

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