888VoIP Review: Yealink CP960 Conference Phone
Posted by Danielle Bucella on 07 December 2017 09:27 AM

While it should be a common occurrence, it is not every day that a new phone solution completely blows you away. Some features may be innovative or interesting, but the phone is still missing something. Fortunately, the Yealink CP960 conference phone is a showstopping VoIP conference phone. Since its introduction, the CP960 has been impressing users with all of its advanced features and its sleek design. After using it for over five months, it has become a staple conference phone solution throughout the office.

CP960 User Interface

Simple & Clear User Interface

What We Loved: The Overall Ease of the User Interface

It can be difficult to train every individual in the office on a new phone; however, detailed training for the basic functionality of the CP960 was not necessary. The CP960 has a high ease of use level, so even for the novice user, it was easy to complete basic functions, such as making a call or adding a participant when a conference was already active. Before reading any instruction manual, we were able to make conference calls and begin using some of the more advanced features of the CP960. Each screen of the User Interface is simple, understandable, and clear. It is set up much like smartphones used on a daily basis, which lowers the learning curve. Also, the 5-inch touchscreen itself is fantastic with its brilliant 720×1280 resolution.

What We Loved: Active Speaker Feature

The Active Speaker Feature on the Yealink CP960 takes out the guesswork when wondering who is speaking. As more participants join the call, voices can become convoluted and it can be difficult to identify who is actually talking! With Active Speaker, you can simply look at the screen and see who is speaking, which is indicated by “waves” in the circle icon above the name of the caller. Again, like all the screens on the CP960, the Pentagon Meeting Room screen is extremely straightforward.

What We Loved: Noise Proof Technology

The noise level in our office space varies throughout the day and it can get quite loud during busy sales times. In addition, when on conference calls, most of our employees bring their laptops or electronic devices into the conference room. All of this background noise can cause clarity issues for anyone calling into our conference. With Yealink Noise Proof Technology, this background noise is almost completely eliminated. Callers only heard us speaking – with almost all background noise removed. Louder offices would greatly benefit from this feature, especially those with open floor plan concepts where meeting tables are scattered throughout.

Active Speaker Feature

Intuitive User Interface & Active Speaker Recognition

An Added Bonus: The New Structure Design

Let’s be honest: many conference phones are not the most attractive and can be an eyesore on the meeting table. That’s not the case with the Yealink CP960. Its new Y-shape design is a sleek grey with a simple, streamlined screen. The CPW90 Wireless Expansion Mics and their charging base also boast a simple yet elegant design that complements the CP960.

An Added Bonus: The CPW90 Wireless Expansion Mics

While the Yealink CP960 has an extremely wide pickup range (20′), further extending pickup range in a conference room is imperative. The CPW90 wireless speakers support 360-degree voice pickup range at a radius of up to 10 feet. There are no wiring troubles as the CPW90 microphones are wireless. They come with a place-and-charge cradle, and one charge supports up to 19 hours of talking time and 11 days of standby time. This accessory is not just an add-on; it is a must-have.

To learn more about our experience with the CP960 and the other features of this VoIP conference phone, such as the Hybrid UC Meeting or HD audio, call the 888VoIP team at 888-864-7786. 888VoIP is a Yealink distributor that can assist with providing insight on properly setting up VoIP business phone systems. Contact us today!

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Does My Business Really Need VoIP?
Posted by Danielle Bucella on 21 November 2017 10:00 AM

Despite how technologically advanced today’s world is, many businesses are still using landline phone systems of the past. Every day, offices are reliant on the Internet and high-speed data, so naturally, it makes sense to install a business VoIP system. By implementing VoIP in any office setting, businesses will immediately experience immense benefits while modernizing communications. A VoIP business phone system has many features that a landline system is incapable of possessing. Does your business really need VoIP? The simple answer: yes.

Here are a few reasons why your business needs to implement VoIP:

Cost Savings

There are multiple ways to save money when switching to VoIP. To start, VoIP plans are less expensive than traditional landline plans. Since VoIP calls are routed over the Internet, local calls will be free. You will be utilizing your existing data network! You will also save money on international calls, which will cost a fraction of rates your business is used to paying.

Ability to Use Many Devices

With VoIP, you can turn essentially any device “into” a VoIP phone. Easily do this by enabling mobile and desktop VoIP applications on your employees’ smartphones, desktops, and tablets. While beneficial to all employees, this feature is especially useful for remote or field employees who may not have constant access to a desktop phone. The ability to use multiple devices also enables seamless transfer between devices when on a call. For example, you can take an important call on your desk phone and easily transfer it to your smartphone if you have to leave the office during the call.

Improve Your Customers’ Experiences

Customer satisfaction is one of the core drivers of a successful business. VoIP phone systems are able to record customer conversations, which can later be utilized for a variety of reasons. By reviewing calls, businesses can quickly identify frequently asked questions, understand common issues that may be arising during calls, or recall customers’ prior conversations to provide more personalized interactions. Recorded calls can also be used as a training tool to help strengthen current employees’ abilities and to train brand new employees. Just by listening to recorded calls, your company can greatly increase a customers’ experience.

Increase Productivity

Efficient production is crucial to running a successful business, and VoIP technology can assist in boosting productivity. Calls will no longer just be a verbal discussion. VoIP allows a user to conduct virtual “face-to-face” meetings, share documents such as PDFs, and record conversations as a way of “taking notes” during a meeting. Calls will also be more productive because VoIP offers a high level of call quality. New versions of VoIP ensure that voice clarity is better, calls are not dropped, and transmission does not lag.

Access to 21st Century Features

VoIP phone systems have an array of features that traditional landlines just do not offer. Voicemail can be transcribed and sent directly to your e-mail, so gone are the days of having to call your voicemail inbox to listen to messages. Other modern features include linking your VoIP system with other enterprise software. Since VoIP is Internet-based, it can be integrated with other apps, like Salesforce, Office 365 or Freshdesk.

Your customers need to implement the right VoIP phone system in order to enhance business communications. The VoIP specialists at 888VoIP can assist with finding the best solutions to offer them. Contact the leader in VoIP distribution at 888-864-7786 or by e-mailing the team at [email protected].

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Understanding VoIP Risks and How to Protect Against Them
Posted by Danielle Bucella on 14 November 2017 10:00 AM

Businesses successfully deploy a VoIP system, and once it is in place, it is easy to neglect the need for a security strategy; however, security should be a priority, especially since cybersecurity and privacy risks continue to grow. Loss of employee and customer records is the most-cited consequence of security breaches, which can have negative repercussions on customer relationships and a company’s brand reputation. Additionally, businesses should be aware that a security breach could go beyond customer data and disrupt their services – or even physically damage a network. It is important to be aware of some common VoIP security issues and know what solutions can provide a good defense against them.

Common VoIP Security Threats


Vishing, the voice-based equivalent to the e-mail phishing scheme, occurs when attackers use ID spoofing to trick call recipients into giving up sensitive data. Attackers pretend to be reputable businesses, such as banking institutions or credit card companies. These attacks generally target end users, not the entire VoIP system, which can make it more difficult to prevent.

Denial of Service (DOS) Attacks

When a DOS attack occurs, a hacker floods a VoIP network server with SIP call-signaling messages, which will consume available bandwidth and slow down or stop system traffic. This halts incoming and outgoing VoIP calls and can disrupt the flow of daily business, equalling a loss in sales and a decrease in productivity. A DOS attack can also allow hackers to gain remote admin control of servers, meaning that sensitive data can be stolen and expensive calls can be made on the business’s account.


One headache that can occur is eavesdropping, one of the most common VoIP threats. Audio streams are intercepted with no authorization, putting information from conversations at risk. Unfortunately, packet capture tools allow hackers to tap into any unencrypted VoIP traffic, making conversations easily accessible. Most of the data collected from eavesdropping is used for identity theft.


Another type of call fraud is phreaking, where hackers steal service from a service provider. Hackers who engage in phreaking can change calling plans, add more credit to an account, or rack up calls on an account.  This leads to excessive charges on the business’ account.

Malware & Viruses 

When utilizing softphones with a VoIP network, hardware and software are vulnerable to attacks by malware, worms, and viruses. Softphone applications run on user systems, so they are exposed to these malicious attacks. The different viruses will take over a computer system, sending spam, destroying information, and tracing keystrokes to enable remote access. It has been found that financial data and credit card information are the most vulnerable during these attacks.

Solutions to Prevent VoIP Security Threats

The best way to counteract these VoIP security threats is to be proactive and stop them before they occur. There are a few different ways smart businesses can go about protecting themselves from potential threats and attacks:

  • Encryption: When VoIP calls are transmitted over the Internet, they are unencrypted, which means information is easily accessible. Most times, it is easy to turn on and enable or configure encryption of your communications between already existing points on your network. This will depend on how your VoIP network is setup, what hardware is being utilized, and what the settings are on Firewalls, Session Border Controllers, and routers. Encryption is important for all types of businesses but critical for any industry that deals with consumer data, such as financial services.
  • Strong Passwords: When setting up your VoIP network, make sure never to leave a default password on any IP phone, router, switch, firewall, SBC, or essentially any other device that requires a password. When you do choose a password, make sure you’re following rules to make it a strong one. The best passwords are long strings of characters that do not include common phrases. Add some capital letters, numbers, and/or special characters. Also, make sure you are using a different password per device.
  • Close Monitoring: Your network admins should be monitoring everything closely – and they probably are; they should continue to do so. If something suspicious is going on, such as strange calls coming in on the network, your office should be advised and trained on how to handle these unwanted vishing calls. Your end users should know how to handle a cybersecurity attack, too.
  • Utilizing a VPN: A Virtual Private Network, or VPN, is a service that will allow a business to connect to the Internet through a server run by a VPN provider. All data will then be securely encrypted, protecting sensitive data. Utilizing a VPN is a great and easy way to ensure that remote workers’ connections are secure. What a VPN will do is create a “tunnel” through the public Internet and only filter through secure information to and from an office network. So, remote workers will have secure access to the onsite network through a public network.
  • Utilizing a Session Border Controller: These devices provide a secure entry point for UC, starting, conducting, and stopping VoIP voice calls. They create a secure connection between the enterprise and SIP trunking provider. Session border controllers provide protection against overflow attacks, DoS attacks, intrusions, and some worms that can be contained in a single packet.
  • Antivirus Software: This may seem like a given; however, not all businesses who utilize softphones are fully equipt with this software. As part of the office’s computer system, protect softphones by installing and updating antivirus and anti-malware programs, such as firewalls.

It is imperative to take precautions to prevent VoIP threats and attacks. The VoIP specialists at 888VoIP can assist with VoIP security issues and can also provide insight into what VoIP security products are the best for you and your end users. Contact the leader in VoIP distribution at 888-864-7786 or by e-mailing the team at [email protected].

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Why You Need Cloud2Edge Complete: 6 Benefits Discussed
Posted by Danielle Bucella on 13 November 2017 06:00 AM

With how rapidly technology changes, innovative products are released on the daily. It can be quite challenging to determine which solution fits and fulfills your VoIP needs. Edgewater Networks, the leader in Network Edge Orchestration, released its Cloud2Edge Complete solution this year – a new, flexible model for taking advantage of all the products and services Edgewater Networks has to offer. Cloud2Edge is a gamechanger for resellers, who are now able to manage all their devices across all customers from one point.

If you are already utilizing EdgeMarc devices, like the EdgeMarc 2900e, Cloud2Edge Complete should be a no-brainer; however, if you are still apprehensive, here are some of the biggest benefits you will experience by utilizing this new advanced device monitoring service:

A Variety of Cost Savings

There are an array of ways to save with Cloud2Edge, first with it being a single monthly price. Customers will only pay one flat fee per site. Upfront costs are also eliminated, and hardware costs are reduced up to as much as 80%.

SIP Survivability EnabledCloud2Edge

SIP survivability is extremely important, as it allows a device to keep phones registered even if the connection to the PBX fails. This allows inner office calls to continue between extensions. With the EdgeMarc 2900a, there is the availability to utilize PSTN failover, as well as inner office calls, if the PBX fails for any reason.

Central Device Management

One of the biggest benefits of Cloud2Edge is that resellers can manage devices centrally from one point. There will be no need to log into devices or go to sites to complete any changes that need to be made, including single variable changes or entire configuration rewrites. You can also complete firmware upgrades to one or multiple devices.

Device Statuses & Backups

Users of Cloud2Edge will have a live view of all their EdgeMarc inventory and device statuses, which will contain information such as firmware, model, MAC, public IP and extensions registered through the device. Cloud2Edge will also keep a historical backup of the devices’ configuration, just in case there is a need to rollback a change or quickly replace a device that has failed.

Quick Touchless Deployment

There is no worrying about configuration. Keep a base configuration, which will be pushed to devices as they get plugged in. This configuration will be stored on the server and can be a full configuration suited to work with your hosted platform.

Network & Call Quality Data

Each and every call that is made is logged on the system. Details about network quality and MOS scores are all recorded for easy searchability and simple diagnostics. To get even more insight on MOS scores, you can set a MOS score threshold and be notified via e-mail alert if any calls drop below that threshold.

There are even more benefits to utilizing Cloud2Edge Complete, including the inclusion of SC licenses and global report page dashboard. Let the product experts at 888VoIP, a leading VoIP distributor, help you learn more these Cloud2Edge benefits, other VoIP business phone systems, and VoIP software solutions. The expert team can be reached at 888-864-7786 or by e-mailing [email protected]

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888VoIP Joins ITEXPO 2018 as a Platinum Sponsor
Posted by Danielle Bucella on 01 November 2017 09:00 AM

On October 20th, TMC announced that 888VoIP has signed on as a platinum sponsor for ITEXPO being held February 14-16, 2018 at the Greater Ft. Lauderdale/Broward County Convention Center in Fort Lauderdale, Florida. ITEXPO is the only event dedicated to exploring communications solutions for the enterprise mid-market, resellers and service providers. ITEXPO is the annual meeting point where buyers […]

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888VoIP Review: The Sennheiser MB Pro 1 UC
Posted by Danielle Bucella on 31 October 2017 09:00 AM

Successful VoIP implementation is determined by many different things, particularly the end user experience. Smart businesses know that choosing the proper VoIP accessories to accompany a phone system is critical and this includes choosing a headset. Sennheiser, a trendsetter in the audio industry since 1945, designs headset solutions that immerse users into a conversation and the […]

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