888VoIP Named Grandstream’s 2018 North America Partner of the Year
Posted by Danielle Bucella on 28 March 2019 04:09 PM

BOSTON & BUFFALO, N.Y.–(BUSINESS WIRE)–Grandstream, connecting the world with award-winning SIP unified communications since 2002, today announced that they have named 888VoIP as their 2018 North America Partner of the Year. 888VoIP was chosen for this prestigious award to recognize their sustained excellence, outstanding achievements, accelerated growth and dedication to the Grandstream brand through sales, marketing, training and technical programs. As a result of their outstanding efforts and the synergy between the two companies, 888VoIP more than doubled their Grandstream sales in 2018 and is now one of the company’s leading distributors in North America.

“I am thrilled to honor our friends at 888VoIP with Grandstream 2018 North America Partner of the Year award,” said Chris Turcotte, Grandstream’s North America Sales Manager “We have built a tremendous relationship with the team at 888VoIP around regular communication, brainstorming and sharing of ideas. This award, and 888VoIPs success, is a direct result of the synergy between both companies. We are constantly working together and that allows us to deliver a strong, consistent and proactive offering to the market while quickly reacting to industry trends. We look forward to a continued successful partnership with 888VoIP for many years to come.”

“We are extremely honored to be named Grandstream’s 2018 North America Partner of the Year,” said David Vance, Partner and Chief Business Development Officer for 888VoIP. “Grandstream makes deployments easy for our resellers and service providers by offering complete unified communication solutions to make the design, purchase, deployment and management processes as easy as possible. Their solutions address all of our customers vertical industry needs. We are excited to receive this award and we look forward to further expanding our partnership with Grandstream to deliver powerful UC solutions to businesses throughout the United States.”

About 888VoIP
Since 2006, 888VoIP has been a leading distributor of VoIP hardware and software solutions. 888VoIP is committed to driving customer success and does so by identifying and understanding customers’ specific requirements and unique needs. By providing customers with the most innovative products, full cycle logistics, wholesale discounts, dedicated staff, and access to the Channel Advantage program, 888VoIP can assure the success of partners’ projects. Learn more about 888VoIP by visiting us on the web or following 888VoIP on Twitter.

About Grandstream
Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small and medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility. Visit more information or connect with us on FacebookLinkedIn and Twitter.

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Grandstream Beta Club: NEW Carrier-Grade IP Phone
Posted by Danielle Bucella on 27 March 2019 10:05 AM

Grandstream has just announced that beta club applications are now open for one of their upcoming carrier-grade IP phones. The model for testing is part of a larger series that will be launched during the upcoming months.

The upcoming carrier-grade IP phone series will be feature-rich and include:

  • Cloud based zero-touch provisioning for mass deployment
  • Industry leading reliability and security, including dual firmware images, secure boot, random default admin password, and unique certificate per device
  • 4-line/4 SIP accounts
  • Dual LCD: 2.8″ primary color LCD plus a 2.4″ secondary color LCD
  • Support for nearly all popular voice codecs, including wide-band codec Opus, G.722, G.711, G.729A/B, G.723, iLBC, etc.
  • Dual Gigabit networks ports with PoE
  • Integrated WiFi & Bluetooth

Are you interested in testing this new IP phone? Submit an application by Friday, April 5th – only 50 applicants will gain a spot in this exclusive beta test! Click here to register now.

To get more information about the upcoming Grandstream phone series, contact an 888VoIP Account Manager at 888-864-7786 or by e-mailing [email protected]

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Meet the Grandstream GXW4500 Series Gateways
Posted by Danielle Bucella on 20 March 2019 09:30 AM

If your customers are looking for a Digital VoIP Gateway that will allow digital PSTN and ISDN trunks to be integrated with VoIP networks, look no further than the new Grandstream GXW4500 Series Gateways. With three models that provide 1, 2, or 4 T1/E1/J1 spans and support of up to 120 concurrent calls, the new Grandstream gateway series will be fit all your partners’ needs.

This new series is ideal for large and medium sized enterprises, allowing for secure encryption to protect calls and accounts. When connecting a GXW4500 series gateway with a VoIP network and a traditional PBX or E1/T1 provider, any business can dramatically increase the amount of PSTN/ISDN trunks integrated with their network.

The GXW4500 series boasts competitive features including:

  • Dual Gigabit autosensing RJ45 network ports with integrated NAT router
  • TLS & SRTP security encryption technology which protect calls and accounts
  • Automated provisioning by HTTP/TFTP with XML config files
  • Supports a wide range of popular voice codecs. Adds echo cancellation, jitter buffer, and silence suppression
  • Supports of 30, 60 or 120 concurrent calls
  • Software configurable E1/T1/J1 ports
  • Supports multi-language voice prompts
  • 2 USB ports, SD card slot for extra memory
  • Advanced defense: Fail2ban, alert events, whitelist, blacklist, strong password indicator

There are an array of deployment scenarios suitable for the GXW4500 Series Gateways, which include education, hotels & hospitality, medium to large enterprise applications, and call centers.

Most businesses want to take advantage of their already existing internal VoIP network. For medium to large enterprises, a GXW4500 can be added to any original telephone system in any office. The cost will be low and deployment quick. The traditional PBX can continue to be used, though, which extends the investment efficiency of the equipment.

Call centers rely on what? The ability to make and receive calls. Their business is entirely dependent on their phone system. In a call center scenario, a center uses the GXW4500 series to integrate additional E1/T1 lines into their network. The call center can the utilize the fail-over option in the case of any Internet outage. Additionally, the GXW4500 series can support up to 120 concurrent calls – allowing the call center to handle the volume of calls it would normally receive.

Hotels, made up of multiple floors and possibly buildings, can benefit from a GXW4500 that will create a seamless hybrid VoIP and Analog solution. A hotel could use the GXW4500 to support both VoIP and Analog technology, while creating a hot-line option for any emergency phone calls.

The newly released Grandstream GXW4500 series will be a valuable asset to add to your product offerings – allowing you to propel your gateway sales. To learn more about this new gateway or any other Grandstream product, contact the 888VoIP sales team at 888-864-7786 or by emailing the team directly at [email protected]

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Why Yealink Video Conferencing is Even Better with Zoom Rooms
Posted by Danielle Bucella on 19 March 2019 10:33 AM
Yealink video conferencing, zoom rooms, cp960 from 888VoIP

Video conferencing is undeniably popular due to its connection capabilities and “in-person” meeting advantages. To continue leveraging on the need of video conferencing, Yealink has released total video device bundle solutions for Zoom Rooms. Zoom Rooms is the original software-based conference room solution, heavily utilized worldwide in various sized conference rooms, executive offices, and classrooms. Zoom has led modern enterprise video communications by providing an easy, reliable cloud platform for both video & audio conferencing, collaboration, chat, webinars, and more. Yealink will now offer customers a bundle that pairs Yealink hardware (computer, camera, audio devices, and controller) with Zoom software.

Yealink is now customers’ one-stop for full Zoom solutions, with four different bundle options (released throughout ’19) ideal for training, large, medium, and huddle rooms. Additionally, there are a handful of Yealink OpenSIP phones for Zoom Phone, including the renowned T4S series and innovative CP960 conference phone.

CP960, Zoom Rooms from 888VoIP

It is advantageous to utilize a Zoom Room with Yealink. But why? Originally, Zoom Rooms hardware solutions (Gen 1) ran with an iPad and conference phone; however, more hardware was eventually needed (Gen 2). At this point, users needed not only a conference phone to integrate control, microphone, and speaker functions, but the conference phone required multiple cables for deployment. Yealink’s version (Gen 2.5) is a one-cable solution on the. The Yealink CP960 eliminates the USB cable that was originally needed to cross from the TV stand to the conference phone table. The reduction of this unsightly cable and layout issue have greatly simplified deployment.

The Yealink solution is not only compact in cabling, but also in hardware. One CP960 device will act as the Zoom Rooms controller, speaker, and microphone, freeing up the conference table from technology clutter and overload. Users are still able to leverage the power and audio benefits of the CP960 wireless expansion microphones (if needed).

The CP960 is further enhanced by Zoom Rooms with full integration of the UI. The CP960-Zoom Edition integrates the Zoom Room controller app, allows for mute/volume sync, controls the PTZ of the Yealink UVC camera, and also controls meet now/join meeting and presentation.

The Yealink bundles are not solely comprised of the CP960. The mini-PC package is comprised of a small PC with preinstalled software. The mini-PC includes Windows 10 Pro or IoT Enterprise OS and the necessary license. Also included is the Yealink plug-in for Zoom Rooms and the app, which again, make deployment and setup a breeze.

Two UVC camera options are available: the UVC80 and UVC50. The UVC80 is ideal for large rooms with its 12x optical zoom camera, while the UVC50 is better suited for medium rooms and features a 5x optical zoom camera. All Yealink UVC cameras are UVC1.1 compatible and plug-and-play.

When paired together, Zoom Rooms and Yealink are a great option to offer new customers, users who have a CP960 and want to convert to Zoom Rooms, or users who want to use their computers and have yet to try a CP960. No matter the scenario, there is a reason for end-user customers to embrace these new video conferencing bundles.

For more information on Yealink video conferencing solutions or Yealink distribution, contact the 888VoIP sales team at 888-864-7786 or by emailing the team directly at [email protected]. Yealink bundle samples are expected to be released end of March 2019 with more information rolling out soon.

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Grandstream Beta Club: GSC3510 SIP Intercom Speaker
Posted by Danielle Bucella on 13 March 2019 03:13 PM
Grandstream GSC3510 SIP Speaker

Grandstream is introducing a new Digital VoIP Gateway solution, the GSC3510 SIP Intercom Speaker/Microphone. Now is your chance to gain a spot in this exclusive beta test with applications being accepted only through March 20th, 2019. Grandstream is seeking out testers who will agree to provide valuable feedback throughout the beta testing process. Ideal candidates will possess extensive experience working with VoIP networks and SIP intercoms.

The soon-to-be released GSC3510 is Grandstream’s first SIP intercom speaker/microphone and will feature:

  • Wireless SIP speaker/microphone
  • 8W high fidelity speaker
  • 3 directional microphones with multi-channel microphone array design, beam forming, and up to 4.2m voice pickup distance
  • Integrated dual-band WiFi and Bluetooth
  • Network port with PoE
  • 20kHz full band audio, including full band Opus and wide band G.722 codec support
  • Advanced acoustic echo cancellation for full duplex 2-way audio

Remember, the last day to apply for this beta test is Wednesday, March 20th, so apply now! Only 50 applicants will be accepted, so make sure to submit your application now.

New to beta testing? No worries. The Grandstream Beta Program process is both quick & simple with just four steps!

1.) Submit an Application: Fill out an application & submit

2.) Approval & Shipping: In about a week, you will be notified if you’ve been accepted. When accepted, your device will be shipped & you will receive shipping detail.s

3.) Testing & Evaluation: You will configure, test, and evaluate the unit. All details of the evaluation process will be provided to you from Grandstream.

4.) Feedback Sharing: You’ll share your results & join the discussion through the Grandstream Club forum discussion board!

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PDMS-SP: Polycom Management Made Simple
Posted by Danielle Bucella on 05 March 2019 03:48 PM
Polycom PDMS-SP

There are enough complexities when it comes to managing day-to-day IT and VoIP operations. Polycom device management should not be one of these hassles, though. With Polycom Device Management Service for Service Providers, it is easy to centrally manage and troubleshoot Polycom voice devices from a secure cloud.

Polycom Device Management Service for Service Providers – also referred to as PDMS-SP – is Polycom’s innovative take on cloud management. This service not only speeds up deployments, but also reduces any ongoing affiliated operating expenses. It also helps SPs to deliver better lifecycle support, in turn accelerating their business. PDMS-SP can be greatly scaled, allowing you to support millions of devices from multiple tenants worldwide. With PDMS-SP, Service Providers can now:

  • Schedule & automate updates
  • Adjust configurations in real-time
  • Gain insight to improve customer satisfaction
  • Proactively solve problems & anticipate tickets with detailed troubleshooting capabilities
  • Handle large scale deployments (millions of devices)
  • Grow business with greater customer acquisition at a lower cost per user

PDMS-SP’s capabilities can be broken down into three categories: managing, troubleshooting, and security.

1.) Management: It is imperative for Service Providers to properly deploy services. Additionally, these services must run flawlessly and must function at peak performance. If SPs can ensure that this is the case, field-failures will be significantly reduced and customer service will greatly improve. Some management functions of PDMS-SP include:

  • Deploy audio devices with built-in configuration tools. Ensure a high-level of success right at the install.
  • Remotely add, remove, restart & reboot devices. This will limit the need to send a tech into the field.
  • Understand device configurations with data portability
  • Add or remove new organizations/sub-organizations, including user access permission levels

2.) Troubleshooting: Avoid costly churn and disrupted voice services by having full visibility into device information, capabilities, health, call details, and network status. Your business and your customer satisfaction can be negatively impacted due to downtime (whether it is real or perceived device failure). PDMS-SP helps you avoid these problems since you can:

  • Collect device data and come up with an immediate solution strategy (time, duration, quality, MOS, packets dropped, latency)
  • Download & store logs remotely (portal web server, device logs, packet captures)
  • Run SIP SLG and speed tests
  • Set logging levels
  • Record syslog

3.) Security: Security must be a top consideration when you are utilizing a cloud-based solution. PDMS-SP has been designed, developed, tested, and deployed with security integrated into each and every step.

  • All aspects of information collection, storage, transmission, and removal are protected through industry best-practices.
  • Assured design throughout the Secure Software Development Lifecycle, which focuses on design through architecture reviews, code reviews, and internal penetration testing.
  • All server & client browser communications are secured over TLS connection. This encrypts all requests & responses. Customer data is encrypted in-transit with strong cryptology (up to TLS v1.2).
  • When personal data is transferred from E.U. customers to the U.S., it is done through Intragroup Data Transfer Agreement. This incorporates the E.U. Standard Contractual Clauses as the transfer mechanism.

Polycom is known for setting the bar high, with innovative voice & video solutions, cutting edge features such as Acoustic Field, and customer-focused programs like DaaS. PDMS-SP is just another facet of Polycom that helps you instantly propel your business. For more information on Polycom and PDMS-SP, contact an Account Manager from 888VoIP at 888-864-7786.

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