News
Jul
19
Why Upgrade Your Desk Phone to a Video Phone: the Grandstream GXV3370
Posted by Danielle Bucella on 19 July 2018 11:25 AM

GXV3370It’s 2018 and there may be times when both budding and established businesses question the usefulness of a desk phone. With a trend towards telecommuting, constant utilization of smartphones, and more time spent away from the desk, why use a desk phone? Although these are thoughtful considerations, desk phones are still extremely relevant and play an irreplaceable role in business communication. IP desk phones sport more functionalities than other devices and can support a multitude of significant features: call recording, messaging apps, Bluetooth, internet browsing, and even video conferencing. To appease different uses, there are numerous model choices: standard phones with backlit LCD screens and function keys to video touchscreen phones with tablet-like screens. It is easy to please all associates and choose a phone that is proper to their job role and personal preferences.

If you or one of your customers is contemplating ending the desk phone relationship, don’t. Alternatively, if the current equipment is not cutting it, explore new options. Enter the world of the desktop video phone. It will provide users with a unique and enriched communication experience and be applauded by employees of all kinds, from traditional to millennial.

Grandstream has been designing and producing innovative SIP Unified Communications since 2002 and recently released their updated IP Video Phone for Android™: the GXV3370. This powerful desktop video phone will quickly convert any office decision-maker to switch to a video phone.

Grandstream GXV3370 Features

GXV3370 FeaturesThe GXV3370 is ideal for enterprises; however, would be a perfect solution for the SMB, specifically those in the tech and design fields, who are staffed with younger employees, or who utilize video chat frequently. The GXV3370’s standout feature is its 7″ (1024×600) capacitive 5-point touch screen, which is comparable to the size of a tablet. Running on Android 7.0, the phone can support app integration through the app store and has flexible SDK support for custom apps. It is also fully interoperable with almost all major SIP platforms on the market.

The other remarkable highlight of the phone is it video conferencing capabilities. No need to rely on the video conferencing equipment in your meeting room for small video chats. Instead, host a 3-way video call from the convenience of your desk. The phone’s advanced megapixel camera will ensure your video comes in crystal clear. When you’re not in a video call, use the included privacy shutter to block off the camera.

Audio on the GXV3370 is incomparable and complements its high-quality video capabilities. The phone dons a speakerphone with HD acoustic chamber and possesses advanced echo cancellation. It also has excellent double-talk performance.

Other features of the solution include:

√ 16 lines with support of up to 16 SIP accounts

√ Built-in Bluetooth® to easily sync up a mobile device or headset

√ Integrated dual-band WiFi

√ Built-in PoE/PoE+ so you can power up the device & connect it to the network

√ 7-way audio conferencing

√ Gigabit: Dual-switched auto-sensing 10/100/1000Mbps network ports

If an office is already equipped with other Grandstream devices, you’re in luck. The GXV3370 can be seamlessly integrated with Grandstream’s other solutions, including their SIP-based security cameras, door systems, IP PBXs, and video conferencing systems.

Other Grandstream IP Video Phones for Android

While the GXV3370 is the latest and greatest from Grandstream, there are other available options: the GXV3275 and the GXV3420. The GXV3275 features is another outstanding full touchscreen solution, while the GXV3420 features a 4.3″ touch screen and full traditional keypad. Both of these options are currently available to purchase through your 888VoIP sales representative! To learn more about these different devices, how they stand apart from the new GXV3370, and which would be best for you or your customers, call the 888VoIP team at 888-864-7786.


Upcoming GXV3370 Webinar

To learn more about the GXV3370, join 888VoIP and Grandstream on August 7th at 10 AM ET for an Introduction to GXV3370 Webinar! Attendees will be receive a rundown on this new solution, overview of the new User Interface (UI), information about registration against UCM6200, and discussion of MPK & BLF setup on the phone. Register now as spots are limited. This is a webinar that cannot be missed.

The post Why Upgrade Your Desk Phone to a Video Phone: the Grandstream GXV3370 appeared first on 888VoIP.


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Jul
5
Yeastar S-Series Firmware Release: Now With Multicast Paging and More!
Posted by Danielle Bucella on 05 July 2018 03:54 PM

The Yeastar S-Series VoIP PBX is known for its ease of use, cost efficiencies, and high-performance levels. With five different models to choose from, supporting 20 to 500 users, there is an S-Series model for every business need. Top that with its easy configuration and fast installation, advanced plug and play capabilities, Linkus mobile client, and extensive IP phone interoperability, and you have the perfect PBX solution for your customers. To further improve upon its multitude of benefits, Yeastar just has released new firmware, version 30.8.0.8, which includes new features and multiple optimizations, including the release of multicast paging.

See what is new with firmware version 30.8.0.8:

  • Multicast Paging: The robust multicast paging feature delivers an easier and instant audio broadcasting solution. If your IP phones support multicast paging, you can quickly broadcast an instant announcement to phone users who are listening to the configured multicast IP address/channel.
  • Additional support for monitoring the status of dynamic agents
  • New e-mail template for voicemail to email AND fax to email
  • Security Optimization: Both the web login and SSH login now have improved security.
  • Extension Optimization:
    • Name setting has been removed and a Caller ID setting has been added. Set the Caller ID name to the user’s name
    • The All Busy Mode for SIP Forking setting is now taking effect, even if the extension had a DOD number
    • The TLS extension registration for VTech IP phones has been resolved
  • SIP Trunk Optimization:
    • Outbound parameters to configure SIP parameters for outbound calls has been added
    • Transfer parameters to configure SIP parameters for transferred calls has been added
    • Up to 64 DID numbers now supported
  • Jitter Buffer Optimization
    • New path for Jitter Buffer settings: Settings > PBX > General > Jitter Buffer
    • Support for choosing which extensions/trunks to apply Jitter Buffer has been added
    • Support for configuring Adaptive Adjustment Size of the Jitter Buffer has been added
  • API Interface Optimization
  • Storage Optimization:
    • Optimized Network Drive Settings: If a configuration is incorrect, the system will prompt the cause of the error
    • Optimized FTP Sharing: New prompts when enabling and disabling FTP Sharing
    • Improved Network Drive
  • Event Center Optimization
    • Optimized notification template
    • Added support for VoIP Peer Trunk Re-registered, VoIP Register Trunk Re-registered, GSM Registration Failure, API Authentication Lockout, Linkus Client Locked, and Network Drive Lost Connection

Additionally, there have been optimizations to the Firewall “Drop All” setting, the Operation Log, Static Route Setting’s Web Interface, Prompt, and CDR (displaying billing account).

Ready to download the firmware? You can download an executable file of the latest firmware here. The S-Series VoIP PBX does support automatic upgrades, so check for new firmware in the Configuration Panel of the PBX directly. You can set how often you’d like the device to automatically check for updates and determine whether or not you’d like the updates automatically installed.


For more information on the latest Yeastar S-Series firmware update, contact the Technical Support Engineers from 888VoIP at 888-864-7786. Looking to get started with a Yeastar PBX? Contact our Sales Team at [email protected] or browse our Yeastar product page.

The post Yeastar S-Series Firmware Release: Now With Multicast Paging and More! appeared first on 888VoIP.


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Jun
25
5 Considerations to Make When Switching to a Cloud PBX
Posted by Danielle Bucella on 25 June 2018 04:38 PM

Cloud computing is the wave of the future, and inevitably, many technologies are moving to the cloud. For a myriad of reasons, it is appealing to switch to a system or product where data is stored and transferred over the Internet. This eliminates the need for users to purchase certain computers or hardware devices. VoIP technology is included in this migration. Initially, calls were routed by a physical on-site PBX, which could be costly, time-consuming, and sometimes inefficient (thus the transition to a cloud offering). The cloud PBX allows users to access the same capabilities and features they would normally receive from an on-premise PBX but eliminates the need for pricey equipment. Also, a VoIP provider will handle all of the routing services and support, instead of having in-house technical support/IT address this task.

While there are many attractive reasons and substantial benefits to switching to a cloud PBX, there are a few considerations that businesses must make if they have decided to switch from an on-premise PBX to the cloud.

Costs & Budgets

What is a business’ budget and what options will work within that? Cost is one of the big factors to assess when upgrading equipment and technology in an office. It is important to look at the different costs that will be associated with the cloud PBX solution, including setup and support costs. Also, businesses must decide if they are going to be upgrading phones or will need to purchase new compatible devices. While these expenditures must be part of the cost analysis, remember that initial start-up and/or equipment costs generally are a one-time expense.

Where are the cost savings? PBX phone saving studies show that cloud PBX systems can save companies up to 50% (in comparison to other PBX solutions). Cloud-based phone systems are known to have relatively limited upfront costs. Additionally, the need to install, maintain, reconfigure, and upkeep a premise-based PBX, which can lead to unforeseen future costs, is removed from the equation. Cloud solutions also have a tendency to have low set-up costs, call rates, and subscription fees. When completing a cost analysis, do not forget to include the monthly Internet service fee.

Business Needs & Feature Sets

What are the overall business and associate-level needs? It is imperative to assess whether or not the cloud solution comes with all the advanced features (or more) that an on-premise PBX would have. Ask if the solution has all the management capabilities needed, such as import/export of extensions, troubleshooting, and provisioning. Does the business rely on a third-party chat and collaboration program (Slack, Teams, etc.) or does the cloud PBX need to have a chat feature built-in? What security features are a must-have for an organization? It is not safe to merely assume that all cloud PBX offerings are the same, so feature needs should be outlined and then compared with feature sets.

Some of the top key features include:

  • Cloud PBXBusiness Features: Blacklist/Whitelist, Custom prompt, distinctive ringtone, music on hold, one-touch recording
  • Call Features: Attended transfer, blind transfer, call detail records, call forwarding, call monitor, call parking, call routing, caller ID, conference, DND, queue, speed dial, SIP forking, video calls
  • Management: Backup & restore, import/export extensions, multi-level user access, phone provisioning

Multi-Locations & Branch Offices

Does a business need a multi-location solution? If a business spans different geographical areas and is not contained in one location, it makes sense to gravitate towards a cloud PBX. Many cloud PBX options can connect employees on the opposite sides of the globe, offering all employees access to the exact same features. Easily utilize these options to transfer calls between different offices. One other consideration is to assess the cost of long distance calling, which may already be rolled into the package price.

Access on Mobile

One cannot ignore the fact that business extends outside of the four walls of the office. A quality cloud PBX solution will possess the capability to fully function on a mobile device. This is perfect for those employees who have home offices, telecommute occasionally, or even travel frequently. To ensure that this is possible, choosing a cloud PBX with a comprehensive mobile client is a must. In addition to calls being properly routed to mobile devices, a mobile client needs to offer full access to all features.

Internet & Networking Requirements

When setting up a cloud PBX system, determine whether or not the current Internet connection speed is high enough, both up and downstream. Also, check that all basic networking equipment is up-to-date (routers and switches). Ensuring a high level of call quality can be done by having a QoS-enabled Internet connection. Certain equipment, like an Edgewater router, can prioritize your traffic over data.


For the Solution Provider or Reseller

While you may not need to make these considerations since you’re in the role of seller, your customers still need to. It is imperative to understand your customer’s wants, needs, and current pain points to match them with the best product. Find out what a customer’s problem is, provide help them information on how to resolve this issue, and assist them in evaluating the alternatives. Understanding the process your customer is going through is going to ensure that you are helping them make the best purchase decision.

Before choosing the cloud PBX solution that is going to be an ideal fit for your customers, it is best to consult with a VoIP expert. They can work with you to determine what solutions will match with your customers’ needs. The team at 888VoIP specializes in everything VoIP, including on-premise, hosted, and cloud PBX solutions. Call the 888VoIP expert team now at 888-864-7786 for a personalized PBX consultation.

At the beginning of 2018, 888VoIP announced a partnership with Yeastar, a developer and manufacturer of PBX and gateway solutions. Yeastar offers an innovative Cloud PBX solution that is both flexible and scalable. The Yeastar Cloud PBX incorporates both the Yeastar Management Plane (YMP) and easy-to-deploy PBX instances, so it is easy to build up your own private-branded Cloud PBX. This solution is feature-rich, ensuring your customers will have access to the functions they need, and a powerful mobile client, the Linkus Mobile Client. Linkus offers full access to communication features on mobile phones. To learn more about the Yeastar Cloud PBX, speak with the cloud experts at CloudCo Partner, an affiliate-company of 888VoIP, at 855-715-8505. They will provide you with a walkthrough of the Yeastar product and assist you in signing up for a free trial.

The post 5 Considerations to Make When Switching to a Cloud PBX appeared first on 888VoIP.


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Jun
6
6 Benefits of Grandstream’s GWN.Cloud Access Point Management Solution
Posted by Danielle Bucella on 06 June 2018 10:51 AM

Since 2002, Grandstream Networks has been known as a leader in the development and design of leading-edge SIP Unified Communication solutions. Every solution released by Grandstream Networks has assisted in greatly upping business productivity and the new GWN.Cloud is no exception. The GWN.Cloud is a scalable, enterprise-grade cloud management platform that enables users to effectively oversee their Grandstream GWN WiFi Access Points.

Centralized WiFi Management

Having to monitor every single site separately would be quite the hassle; however, one of the biggest benefits of the GWN.Cloud is being able to manage an entire enterprise from a centralized WiFi management platform. This platform is completely scalable, with no limits on the number of sites or access points. It is easy to access the site from anywhere utilizing either a web browser or a mobile app. The management platform will quickly provide a user with real-time network monitoring and reporting.

Mobile App Accessibility

Management is made easier with the GWN.Cloud mobile app, which is available for both iOS and Android. The app enables installers, network managers, and even end users to quickly deploy WiFi networks. Using the mobile app, users can scan a device’s barcode and deploy the network within seconds. The app also offers users that same cloud management and monitoring tools that are provided on the web browser interface. This makes management on-the-go possible.

Enterprise-Ready

The GWN.Cloud was built to handle the large-scale requirements of major enterprises – and it is also an ideal option for the SMB. Since the GWN.Cloud is hosted on Amazon Web Services (AWS), enterprises can expect high reliability with 99.99% uptime. It features a high level of resiliency from cloud disruptions.

GWN.Cloud

Real-Time Reporting

Networks are monitored in real-time with detailed graphical reports available on each network, AP, and WiFi client. To ensure you are kept up-to-date on your access point monitoring, real-time alerts will be pushed out. No user traffic will be sent to the cloud and report data is maintained for 30 days — so you have access to the historical data you need.

Security Suite

The GWN.Cloud is backed by a state-of-the-art security suite that protects your WiFi network from end-to-end. Security is enforced by bank-grade TLS encryption and X.509 certificate authentication, which is combined with the already powerful security features that embedded directly in the GWN Access Points. The Access Points are equipped with many different security features, including secure boot, random default password, digital signatures of RF data, and more.

Additional security and authentication features include multiple security modes (such as WPA and WPA2), bandwidth rules for client access, and QR code authentication.

Captive Portals

The GWN.Cloud supports customizable vouchers and built-in captive portals with modifiable landing pages to collect access credential information. Easily create a splash page with the built-in editor and integrate your captive portal with Facebook, Twitter, and WeChat. There are multiple captive portal authentications, including simple password and social login authentication.

Want to learn even more about the GWN.Cloud and its other benefits? Download the datasheet here.


Grandstream’s extensive line of networking products offer powerful and secure networks, equipped with wide coverage range, embedded provisioning and management controllers, and outstanding support. To learn more about Grandstream’s Access Points and Routers, as well as the GWN.Cloud, contact the 888VoIP specialists at 888-864-7786 or by e-mailing [email protected]

The post 6 Benefits of Grandstream’s GWN.Cloud Access Point Management Solution appeared first on 888VoIP.


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Jun
4
Why is the New Yealink VC200 Perfect for Huddle Rooms?
Posted by Danielle Bucella on 04 June 2018 10:03 AM

Conference rooms everywhere were ready for an upgrade when Yealink released their cutting-edge VC500 & VC800 room systems. To further complete their VC offerings, Yealink just introduced the new VC200 solution, built specifically for small conference areas that are equipped with audio and video technology – a.k.a. huddle rooms. By launching this new product, Yealink Reseller partners now have another scalable and secure multipoint video conferencing solution to offer their customers. End users with various business demands will be able to enjoy the unique feature set offered by this innovation.

What is a huddle room & why do you need one?

Huddle rooms are essentially just small conference spaces designed to host scheduled or spontaneous collaboration meetings between two to six people. These rooms feature conferencing technologies so that content can be easily shared and collaboration can be effective. While many offices do not currently have a huddle room, Frost & Sullivan has forecasted that huddle rooms, along with open spaces, will represent approximately 67% of video conferencing deployments by the year 2020.

Companies, from SMEs to giant enterprises, are turning to huddle rooms for an array of reasons. Over the past ten years, there was a tendency for businesses to gravitate towards an open floor plan. While the intent was to increase collaboration, it actually led to an increase in distractions followed by a decrease in productivity. Also, open floor plans completely eliminate privacy, even though there are many instances where conversations should be held in private. Instead of opting to redo entire office layouts, many companies set up a huddle room to accommodate the need for a small secluded space.

Additionally, more offices than ever are allowing employees to work remotely. A huddle room allows these employees, as well as external participants, to be part of “the huddle.” Video equipment is now extremely cost-effective versus being cost prohibitive in the past, so there are no excuses not to include video in the huddle room.

The size of the room makes a meeting more intimate than the open work floor, minimizes distractions, makes employees feel more at ease, brings in remote participants, and ups collaborative efforts.

Why is the VC200 perfect for a huddle room?

The VC200 is the perfect complement for this small yet effective space. The solution’s small footprint makes it easy to fit anywhere. The design is all-in-one, integrating the codec, camera, microphone, and bracket into a single unit. This unit can easily fit on any television that ranges from .25″ to almost 2″ in thickness. Because space is quite limited in a huddle room, any television present would likely fit these requirements, making the VC200 unit ideal.

Attention to set-up and design is generally reserved for larger conference spaces, so a solution for the huddle room should be truly plug-and-play. With its compact design and simplistic set-up, the VC200 can be deployed in as little as one minute. The VC200 supports PoE, so it can quickly be connected to the network and hooked to the television with an HDMI cable. Once the device is hooked up, you are ready to start a video conference. The VC200 also runs on Android OS & sports a familiar TV-styled interface packed with all the necessary functions. This one-touch operation enables users to learn how to run the system on their own. There is no need for any additional training.

Audio and video are the two most critical components of a high-quality video conference solution and the VC200 definitely performs. Donning an Ultra HD 4K camera, the VC200 supports a 4x digital zoom and e-PTZ, as well as a super-wide 103° horizontal view. This range is perfect for the huddle room since it will cover two to six people at one table. All participants in the room will be able to hear and be heard with the six built-in microphones arrays (with directed voice pickup) and advanced Beamforming technology. Like some of Yealink’s other conference solutions, the huddle room solution features Yealnk Noise Proof Technology, which will filter out unrelated background noise.

Need to share content during a strategy huddle? Connect the VC200 through built-in Bluetooth or WiFi. Users can then utilize wireless applications, including one-click wireless content sharing. Just like deployment, content sharing and application utilization can be done without any additional installations or messy cables.

What’s Next?

The Yealink Huddle Room VC200 Solution brings scalability to cordless communications and offers users from different fields with a new professional product. To learn more about how the VC200 can improve and enhance your small meeting space, contact the Yealink Expert Team at 888VoIP by calling 888-864-7786. For more details and specs, visit the VC200 Product Page.

The post Why is the New Yealink VC200 Perfect for Huddle Rooms? appeared first on 888VoIP.


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May
30
Yealink Introduces the New VC200 Huddle Room Video Conferencing Solution
Posted by Danielle Bucella on 30 May 2018 11:51 AM

Xiamen, China—May 30, 2018: Yealink, the global leading unified communication (UC) terminal solution provider, is now pleased to release its new VC200 huddle room video conferencing solution as of today. The launch of this new product is another step Yealink has taken to complete its video conferencing offering, providing another scalable and secure multipoint video conferencing solution. Customers with various business demands will be able to enjoy the flexibility and capabilities of video conferencing delivered by this Yealink Video Conferencing solution.VC200 Huddle Room Endpoint

The Yealink VC200 is designed for huddle rooms, which are productive and popular for both SME and Giant enterprise. By offering the VC200, VC500, and VC800,Yealink will have a solution that complements businesses who need scalable solutions for every size environment, from huddle rooms to large rooms. With its all-in-one design by integrating codec, camera, microphone and bracket, the VC200 can easily fit televisions ranging from 6mm to 50mm thick. With the deployment workload impressively reduced, it’s truly plug-and-play. The one-minute deployment brings minimum effort.

VC200 Deployment

The Ultra HD 4K camera supports 4x digital zoom and e-PTZ with super-wide 103° horizontal field of view, covering two to six people at the table. With the most advanced Beamforming technology, the VC200’s six built-in microphone arrays support directed voice pickup, ensuring a clearer voice by automatically identifying and comparing voices. Designed with a wireless application, the VC200 is ideal for businesses that require greater capability to handle a heavy video load. It will win you over with its excellent scalability, superb 1080P full HD video conferencing, and H.265/HEVC codec support. In addition, easily connect the VC200 through Bluetooth or WiFi and you can utilize wireless applications, including one-click wireless content sharing. With no installation hassles or messy cables, the VC200 greatly saves time and effort.

The Yealink Huddle Room Solution is meant to bring scalability to cordless communications, VC200 Cameraoffering users from different fields professional products and considerate services.

To learn more about this Yealink Huddle Room Solution, please visit the Yealink official website, www.yealink.com, for more information. Contact the 888VoIP team at 888-864-7786 or by emailing [email protected] to receive direct information on reselling Yealink’s innovative video conferencing solutions.

The post Yealink Introduces the New VC200 Huddle Room Video Conferencing Solution appeared first on 888VoIP.


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