Handytone Questions

Q. What are the main differences between the 5 models of Handytones?

Answer:-

Features	HT-286	HT-386	HT-486	HT-488	HT-496
Ethernet Ports	1 RJ45 (LAN)	1 RJ45 (LAN)	2 RJ45 (LAN/WAN)	2 RJ45 (LAN/WAN)	2 RJ45 (LAN/WAN)
DHCP/NAT/Router	No	No	Yes	Yes	Yes
FXS Port	1	2	1	1	2
FXO Port	No	No	No	Yes	No
PSTN Pass-through Port	No	Yes	Yes	Yes	No
Remote Configuration	TFTP/HTTP	TFTP/HTTP	TFTP/HTTP	TFTP/HTTP	TFTP/HTTP

Q. Can you explain the use of ‘PSTN pass through’ and ‘FXO port’?

Answer:-

PSTN Pass through port:
What it can do:
- Local manual switching between PSTN and IP mode on a per call basis.
- User can switch to PSTN line by pressing *00 (or the configured strings) for each call before they are placed. The device will revert back to the default IP mode once the phone is hung up.
- It can allow a PSTN call to ring/call the phone connected to the FXS port.
- It also serves as a life line in case of power outage.
What it CANNOT do:
- Terminate a VoIP call into the PSTN port
- Allow a call from PSTN to route other VoIP devices (different from the FXS phone) over the IP network
- Automatically route calls made by the local user to PSTN line

Note: On the HT-486 Rev 1.0, the PSTN port is only a life line port that switches to PTSN only on loss of power.

FXO port:
It can support all the functions of a PSTN pass through plus:
- Terminate a VoIP call into the PSTN port
- Allow a PSTN call to call either the FXS phone or other VoIP devices over the IP network
- Route call automatically and transparently to PSTN line according to user configuration

Q. Can I call from FXS1 port to FXS2 port?

Answer:-

Yes, they can communicate with each other by dialing the respective extension number. Both FXS ports need a valid sip account registered on the server.

Q. How can I disable hook/flash?

Answer:-

On the Advanced Settings page, there is a field On-Hook Threshold. One on the selections for this field is ‘Hook/Flash OFF’, this option will disable hook/flash on the Phone connected to the ATA. Now, in order to switch to a second channel you will need to press FLASH button on the Phone, instead of doing hook/flash.

Note:- This feature is not available on older hardware revision models.

Q. What hardware revision is my Handytone?

Answer:-

At the bottom of the device, there will be a white sticker. On this sticker will be a note:

 ‘Rev: x.0’ where x is the Hardware Revision

You can also get this information under the Status tab of the Web Configuration pages.

Your hardware revision is very important information. Depending on your hardware revision, it may/may not be able to upgrade to the latest release.

Ex. HT286 Rev 2.0 upgrades upto 1.0.7.19 firmware, while Rev 3.0 can upgrade to the latest release.

Note:- Once there is a new hardware revision out in the market, the older revision is no more manufactured or sold.

Q. How do I access the Web Configuration pages (for HT486/496/488)?

Answer:-

Please disconnect all connections for HT486/HT496/HT488 and follow the instructions below:-

1. Connect the Regular Analog Touch tone phone to the HT.

2. Connect Power Supply.

3. Now, connect the Ethernet cable between the INTERNET Source (ex. Router, Modem) and the WAN port on the HT.

4. Now, connect another Ethernet cable between your PC and the LAN port on the HT

5. Wait for 30 seconds till your PC gets an IP ADDRESS (192.168.2.2)

6. Now, open Internet Explorer and type in 192.168.2.1, you should see Grandstream Login Screen pop up.

7. Enter ‘admin’ as the password

8. Go to Advanced Settings page and switch "Enable WAN port HTTP access" to YES, hit ‘Update’ and then ‘Reboot’.

9. Now, disconnect your PC from the LAN port and connect it to any other port on your Router within the same LAN Segment

10. Now type in the actual IP ADDRESS of the HT (You can look this up by pressing *** on the phone, and then 02) on Internet browser, access the Web Configuration page as you did earlier and configure the device by filling in the information given by your Internet Telephony Service Provider.

Q. How do I perform a 3-way Conference call?

Answer:-

3 way calling between HT, A and B:-

1. HT calls A

2. HT talks to A

3. HT presses FLASH or hook/flash and gets a new dialtone

4. A is on Hold

5. HT dials *23 and number for B

6. HT talks to B

7. HT presses FLASH or hook/flash to initiate the 3 way calling

Q. How do I perform Attend Transfer?

Answer:-

Attend Transfer from A to B through HT:-

1. A calls HT

2. HT talks to A

3. HT presses FLASH or does hook/flash to get new dialtone.

4. A is on Hold

5. HT calls B

6. HT talks to B

7. HT hangs up to perform the Attend Transfer.

8. A and B are in call now.

Q. Which Phone will ring if there is an incoming call on my Fixed Line (for HT386)?

Answer:-

The Phone connected to FXS1 port will ring when there is an incoming call on the Fixed Line. 

Q. How do I make or receive PSTN calls on my HT (for HT486/386/488)?

Answer:-

For receiving a call, the Phone connected to the HT will simply ring.

For making a call, you will need to press the ‘PSTN Line Access Code’ first, as configured on the Web Configuration Page (by default it is *00), and then dial the desired PSTN number.

In order to setup shared phonebooks, you will need to be able to create an XML file using a text editor such as Windows Notepad and be able to transfer this file to a web (HTTP) server.

Basic Configuration

Prepare the XML File.

The template below should be followed to create a file called phonebook.xml

<?xml version="1.0" encoding="UTF-8" ?>

<xxxIPPhoneDirectory clearlight="true">

<Title>Phonelist</Title>

<Prompt>Prompt</Prompt>

<DirectoryEntry>

<Name>Support</Name>

<Telephone>8881234567</Telephone>

</DirectoryEntry>

<DirectoryEntry>

<Name>Sales</Name>

<Telephone>8887654321</Telephone>

</DirectoryEntry>

<DirectoryEntry>

<Name>Billing</Name>

<Telephone>8881231231</Telephone>

</DirectoryEntry>

<SoftKeyItem>

<Name>#</Name>

<URL>http://xxx/minibrowser/start.xml</URL>

</SoftKeyItem>

<SoftKeyItem>

<Name>*</Name>

<URL>http://xxx/minibrowser/menu.xml</URL>

</SoftKeyItem>

</xxxIPPhoneDirectory>

The xxx value referred to above, is usually your company name, or the name of the server on your network hosting the finished xml file.

The <Telephone> number </Telephone> field supports three formats,

• <Telephone>8881234567@sip.888voipstore.com</Telephone>
• <Telephone>8881234567</Telephone>
• <Telephone>sip:8881234567@sip.888voipstore.com</Telephone>

Each Contact, has a fixed format

• <DirectoryEntry>
• <Name>Support</Name>
• <Telephone>8881234567@sip.888voipstore.com</Telephone>
• </DirectoryEntry>

Keep the format the same and therefore do not change anything except modifying the content between <Name> and </Name> and also between <Telephone> and </Telephone>. The complete section between <Directory> and </Directory> defines just one contact.

For more contacts, add new sections in exactly the same format. When the file is complete, save it as phonebook.xml

Copy the XML file to your HTTP Server, using an FTP client or SFTP - upload the file into a world readable area on your webserver.

Configuring your handset to download the phonebook using the management GUI

Once logged into your phones web based interface, select Contacts followed by Remote phone book from the menu.

Enter the URL of where the phonebook.xml file is located , for example http://192.168.1.100/HTTP/phonebook.xml into the box under "Phone Book URL" and then enter a name under "Phone Book name", for example "Corporate Directory" and press Confirm.

On your handset, select Address Book and you will now see a new item called "Corporate", you can access your phone book by selecting "Corporate".

Simply press and hold the 'OK' key on the face of the phone for 10 seconds.  This will prompt you to accept or decline a factory reset.  If you accept, the unit iwll restore itself to factory default settings - without the need the admin password.

The entire process takes roughly 30 seconds. 

http://www.888voip.com/downloads/polycom/UCS_3_3_0_release_sig_split.zip

http://www.888voip.com/downloads/polycom/UCS_3_3_0_release_sig_split.zip

snom300-8.4.32-SIP-RC8-f.bin

snom 870 8.4.32 SIP Release Candidate 8 Firmware

Set-up Guide: The set-up of this device with your supported Plantronics headset and Yealink phone is fairly simple. For a list of supported Headsets, please reference this link: Supported Headsets

 To begin, you will need the following cords: (these cords will come with your headset and EHS36)

• 1 3.5mm cord
• 1 RJ11 cord
• 1 RJ12 cord

Everything you will need

Step 1: Connect the 3.5mm cord to the EHS36, and the Plantronics Base. This cord will send the pickup/hang-up signal to the EHS36.

Step 2: Connect the RJ12 cord to the EHS36, and into the EXT port on the phone. This cord will send the pickup/hang-up signal to the phone.

Step 3: Connect the RJ11 cord to the phones headset port, and to the Plantronics base. This cord will send audio between your headset, and phone.

 Congratulations! You have completed the set-up of the EHS36, with your Plantronics headset and Yealink device.

 Completed Setup

VoIP providers who have completed 3CX's certification tests to prove their service works as expected with 3CX Phone System can be found in the drop-down menu of supported VoIP providers within the 3CX Installation Wizard and 3CX Management Console. These supported VoIP providers, organized by region, are incredibly easy to set-up and configure with most of the settings already built in. If your provider is not on the list, you can manually enter the required information as a generic VoIP provider.

To check your bandwidth's VoIP call capabilites or determine your bandwidth requirements based on your projected voice traffic, please reference this handy VoIP bandwidth usage guide.

The types of VoIP connections made from a Phone System to a VoIP provider typically fall into one of two categories:

SIP Trunk: These types of connections generally do not require registration from the PBX. The PBX’s IP needs to be configured with provider, where they will route incoming calls to your PBX.

SIP Provider: These types of connections require the PBX to register to them, with an authentication ID and Password.

Configuration: In this configuration, we are going to use a supported VoIP provider in the US. Please make sure all Firewall configurations are complete, before starting: Firewall Configuration. If you are using an unsupported provider, please have all of your account & registration information handy. Please reference this link for a list of supported providers: Supported SIP Providers

Step 1: Navigate to the VoIP Providers tab, and click Add Provider

Step 2: Choose a unique name for your provider, since 3CX is fully field upgradable and it is likely that you will be expanding this phone system in the future. If you are using a supported VoIP provider, select your country and select your provider. If you are manually entering an unsupported VoIP provider, select Generic and either Generic SIP Trunk or Generic VoIP provider depending if your VoIP provider requires a registration from the PBX.

Step 3: If you are using a supported provider, 3CX will automatically fill in these fields. If you are using an unsupported provider, please reference your account & registration information.

Step 4: Enter the accounts main phone number, Authenticating ID and authentication password. For SIP Trunks, you will not need an authentication ID, or password. Please enter the number of simultaneous calls you can utilize through this connection, determined by your VoIP provider. Ideally, this should be less than or equal to your 3CX license size.

Step 5: Configure the inbound routing logic for this VoIP provider. This is for the main account number, which we will send to extension 100 both during and out of office hours. Each DID (Direct Inward Dial) number you obtain from your VoIP provider can be configured with its own inbound routing logic as well. Each radio button will allow you to route your call to any 3CX extension within its extension group. You may set a different call from for after business hours, or keep the call behavior the same. Simply uncheck “Same as out of office hours” to route calls differently outside of office hours.

Step 6: Next, we will configure the outbound rules to tell 3CX Phone System when to route outbound calls through our new VoIP provider. Below is a good starting point, allowing all extensions to dial a 7, 10 or 11 digit number and be routed through the Provider we just created, Route 1. For best call control, you will need to set up multiple rules. You can create a basic rule now, or skip this step to design the company’s entire required call flow later on.

Congratulations, you have configured a VoIP Provider with 3CX Phone System!

Overview: In this configuration guide, we will adjust the outbound gain of a Yealink T4X Phone registered to 3CX Phone System. We will accomplish this by customizing our T4 Provisioning Template. By changing our provisioning template, we can easily apply our custom changes to all of the Yealink T4X Phones registered to our system.

The same syntax changes can be applied to the configuration templates of Yealink T4X Phones registered to other phone systems, although the steps will vary from what is show here.

There are a few symptoms your clients may report that indicate you need to adjust the outbound gain on your Yealink T4X Phones:

1. The remote party cannot hear your client well.

   This scenario indicates that the outbound volume on your Yealink T4X Phone is set too low, and you need to increase the outbound gain.

2. Your client sounds abrasive and distorted to the remote party.

   This scenario gives the illusion that your phone has poor audio quality. However, this simply means that your outbound audio gain is set too high. Lowering the outbound gain is the key here.

3. Your client reports echo on their calls.

   This scenario occurs when your client's audio is so loud that the remote party creates an acoustic echo during the call. This acoustic echo is caused by your client's audio projecting from the remote party's handset speaker right back to the remote party's handset microphone, occasionally combined with the echo of the room the remote party is in. Simply lower your client's outbound gain to remove this acoustic echo. 

Configuration Guide: Adjusting the outbound gain of your Yealink T4X Phone can only be done by altering the phone's configuration file. If you are using 3CX, we recommend watching this quick tutorial on Provisioning Template modifications.

You will need to add the following parameters to your configuration file:

#Configure the sending volume of Speaker, Handset and Headset. It ranges from 1 to 53, the default values are 25, 35, 29.
#Require reboot;
voice.handfree_send = 25
voice.handset_send = 35
voice.headset_send = 29

 We have also included the finished configuration files in .txt format here, so you can check your work and see how the finished configuration files will look.

1. yealinkt4xcustom_volume
2. yealinkt46t48custom_volume

Step 1: First, we need to locate the provisioning templates in order to customize them. Please ensure you can see your hidden files and folders, then navigate to "C:/ProgramData/3CX/Data/Http/Templates/phones". Next, copy the default templates "yealinkT4x.ph.xml" and "yealinkT46T48.ph.xml" and rename them as shown in the screenshot below:

We edit a copy of the standard provisioning template instead of editing the original so our custom changes are not overwritten then next time a service pack with updated templates is released. 

Step 2: Now that we have our custom template, we can continue towards adds our custom parameters. Now is the time to open your custom template in your favorite .XML editor. Here at 888VoIP, we like to use Notepad++.

The first thing to edit in our custom template is the contents of the <models> tag. This dictates what is shown in the dropdown menu of the provisioning tab in the 3CX Management Console, and it is important to change so you will know which template to select when provisioning your phones. The <models> tag is located at the beginning of the template:

Step 3: Next we need to add the outbound gain configuration parameters below:

#Configure the sending volume of Speaker, Handset and Headset. It ranges from 1 to 53, the default values are 25, 35, 29.
#Require reboot;
voice.handfree_send = 25
voice.handset_send = 35
voice.headset_send = 29

A common practice for adding custom parameters is to place them at the end of the configuration file, so you can easily locate them if you need to tweak their values or add your custom changes to a new provisioning template that is released in the future.

Now that you have added the outbound gain parameters to your configuration file, go ahead and practice turning them up and down to familiarize yourself with how the settings affect the audio of your Yealink T4X Phone.

Congratulations, you have successfully adjusted the outbound gain of your Yealink T4X Phone with a custom configuration file! If you have been following along with 3CX Phone System, you will now see your custom template when Auto-Provisioning.

Configuration Guide: To use the expansion module with your device, please make sure it is on the proper firmware. Adjusting the contrast is done in six simple steps.

Step 1: After powering on your device, Please navigate to the phones Menu options.

Step 2: Then use the down arrow to navigate to "Settings" and press the check mark button, for ok.

Step 3: Press the check mark button again, while "Basic" is highlighted.

Step 4: Press the down arrow to select "Contrast", and press the check mark button.

Step 5: Here you will see "UP" and "Down" on the expansion module. Please use the buttons directly to the right of these words. These will adjust the expansion modules contrast, separately from the phone.

"License Key Activation Failed License:18 System:12029"

If you see an error like this, make sure to check which email addres you're trying to activate your key with. You cannot activate your key with the same email address used in your 3CX Partner Portal.

You will need to use your customer's email address to activate the license key. Use a different email address, then try activating your key again, you should be able to activate without any errors.

Check to make sure your phone was provisioned with the remote 3CX provisioning URL. If you provisioned the phone on the local network, then moved the phone to the remote site, it most likely is using the local provisioning URL.

In this case, re-provision the phone using the remote provisioning URL.

Overview: The Yealink EHS36 is an Electronic Hook Switch adapter, which allows you to control the “on/off hook” status of your Yealink IP Phone, from your headset. With this device, you simply need to press your headset function button to answer or hang-up calls. This allows you to easily answer or hang-up calls when you are not within arms reach of your phone.

Set-up Guide: The set-up of this device with your supported Sennheiser headset and Yealink phone is fairly simple.

What you will need:

1.        Sennheiser Y-Splitter
2.        Yealink EHS36
3.        RJ-12 Cord

1. Flip over the Sennheiser headset base and look for 6 dip-switches on the bottom right
   1. Configure the Fast Link (DHSG, MSH) switches to be toggled to the left side – These should be the first two dip-switches
   2. All other dip-switches should be toggled to the right hand side
   3. 

2. Plug the DC cable into the Sennheiser headset base
   
   1. 
3. Place the Sennheiser Headset onto the Base
4. Plug the DC cable into an outlet
5. Press the button with a Phone image on the Sennheiser Base – this should be on the right hand side
   1. Verify that the indicator light on the base appears (See image below)
6. Verify that the Sennheiser headset indicator light turns on
   1. 

7. Plug the 8-Pin Joint connection from the Y-Cable into the Sennheiser Base
   1. 

8. Plug the RJ-45 side of the splitter into the Yealink EHS36
   1. 

9. Plug the RJ-11 side of the splitter into the Headset section of the Yealink Desk Phone
   1. 
10. Plug one end of the double ended RJ-12 cord into the Yealink EHS36 
    1. 
11. Plug the other end of the double ended RJ-12 cord into the Yealink IP Desk Phone EXT Port
    1. 
    2. Test out the headset by Removing the headset from the base and Pressing the Desk Phone button on the Sennheiser Base
12. Final Set Up:
    1. 

3CX is a software based PBX (Private Branch Exchange) based on the SIP Standard which enables users to make phone calls internally and externally via PSTN (Public Switched Telephone Network) or VoIP (Voice over Internet Protocol)

Prior to the installation, please verify that your system has the following: Please note that these are the minimum requirements to run the PBX, but additional requirements may be needed for call recording.

If you would like more information on hardware requirements please click here for a full list

• Windows (Standard or Server) – Must be x64 Bit Architecture
      -Standard Windows – Windows 7 or Higher
      -Server Windows – Windows Server 2008 R2 or Higher (GUI only)
• .NET Framework version 4
• Atleast 1GB RAM
• Atleast 3.2 GHz Processor
• Atleast 30GB Free space on your hard drive.

If you are installing 3CX Phone System on a Virtual Machine there are additional requirements:

• Static MAC Address
• Integrated Services

For more information on requirements for a Virtual Installation please click here for a full list

Recommendations:

• It is recommended to make this a dedicated server for only 3CX as it uses a lot of memory and resources
• Internet Explorer, Firefox, or Chrome
• 3CX Supported VoIP Phones & Gateways
• 3CX Supported VoIP Providers & SIP Trunks
• Static port mappings / Port forwarding
• Static public IP address
• Installing 3CX Phone System on a machine that also has the following products installed – Microsoft Exchange Server, SQL Server, SharePoint or DNS Role is not supported.

After verifying you have the required software and hardware, you can proceed with the installation of 3CX.

The first screen you will see when launching the executable installation file will be the requirements and recommendations that are listed above. Press Next to both of these screens after confirming you have the proper software and hardware components required.

The next screen that will be displayed is the End-User License Agreement. After reading through the terms, please select the options on whether or not you accept the terms. If you do not accept the terms within the License Agreement you will not be able to proceed with the installation.

You will then need to select the directory in which you would like to install 3CX. The default location for this is going to be on your main hard drive within the Program Files folder. You can change the default location by selecting Browse.

After selecting where you would like to install 3CX Software, you will now be prompted on whether you would like to have a standard installation or a virtual installation.

• Standard Installation
      -This option will be the only available option if you are running a Standard Windows Operating System(Non-Server)

• Virtual PBX Installation
      -Only available on Windows Server machines
      -Allows the server to accept up to 25 instances of 3CX on one server

If you are installing 3CX on a server behind a NAT, you will have to configure port forwarding to allow traffic to come through to your server and be able to communicate with 3CX properly. If your server is not behind a NAT, you will not need to do additional port forwarding but still may need to verify that your firewall is not blocking any incoming and outgoing traffic. If you are unsure of which option applies to your setup, please contact your network administrators for more information

If you select No NAT you will be presented with the next screen only asking for the default network interface. This is a drop down menu which allows you to select the proper IP address if you have more than one Network Interface Card.

If you selected the option that you are behind a NAT then you will have to select both the Default Network Card as well as the Static External (public) IP Address.

After configuring the NAT and IP settings, you will be prompted for an administration email address. You will be notified by email when any updates are available as well as any system notifications such as outages or service failure.

The next step of the 3CX installer will prompt you whether you would like to use:

• Single FQDN
      -May require split DNS
      -May require Dedicated Domain
      -Only needs a single address

• External/Local FQDN
      -Needs multiple addresses
      -May require a domain

• Local IP address
      -This limits 3CX for internal use only.

FQDN – Fully Qualified Domain Name

• A Fully Qualified Domain Name allows you to have several services running on sub-domains. For example, a mail server may be set up using mail.server.com, pointing to one IP address while a website may be set up under www.server.com, pointing to another IP address. Fully Qualified Domain Names allow different sub domains to route to different IP addresses allowing other services to run on the same hostname.

Split DNS (Domain Name Server) – creates two DNS zones – one DNS for internal domain name resolution, one DNS for external domain name resolution. In order to set up Split DNS, a dedicated Domain is required.

• For more information on setting up Split DNS, please look at 3CX’s Guide for Creating an FQDN with Split DNS

The next section, you will need to fill out the information depending on which choice you selected:

• Single FQDN
      -Needs only one FQDN

• External and Local FQDN
      -Needs two FQDNs, one External / Public Domain, and one Internal Domain or Private IP Address

• Local IP
      -This will allow you to only use your Private IP and Public IP address as the Internal FQDN, making this only available for internal users

The next step in the installation is setting up outgoing emails. This will be used for any notifications / service failures. You will need to know your Mail Server, your email / reply address, the username that is used to login to email and the password for the account. You then have the option to enable secure messages (SSL/TLS). Please verify with your email administrator that you have SSL/TLS enabled before proceeding.

3CX Web Management Console allows you to update settings and features through your internet browser. In order to use this administrative console you need to set up a username and password. This information can be changed through the Management Console

In order for the Web Management Console as well as other services to work properly, you need to configure a webserver. The two options that are provided are 3CX Web Server (Abyss Web Server) or Microsoft IIS (Internet Information Service). Abyss will be the only option available if you are installing this on a Standard Windows (Non-Server). IIS is the preferred web server as it is native to the Windows Server Operating System and other services may already be using IIS.

Prior to selecting which Web Server you would prefer to use, please verify with your network administrators that nothing is already running on the selected ports or it may cause conflicts and neither application will work. Abyss will allow you to select different port numbers such as 5000(HTTP) and 5001(HTTPS), as seen below. Please note that if you change the ports within Abyss you will not be able to alter this after the installation. IIS will select the web server ports which is 80 (HTTP) and 443 (HTTPS) and will not provide an option to change these ports. If you use IIS please verify that your HTTP (80) and HTTPS (443) ports are not being used by another application or service within the same domain.

In order to use the HTTPS port, a SSL Certificate is needed. SSL certificates allow secure communication between web servers and encrypt information to protect data. This encryption is a requirement on 3CX Web Console. If you already have an SSL Certificate you can import it – but if you do not already have a certificate you can have 3CX installer generate a certificate. Keep in mind, if you select this option it will give security warnings to anyone who will access the webpage.

If you selected the option to generate a certificate you will be prompted for you company name as well as a password for your certificate. Please enter this information and press Next to continue with the installation

The next screen will show you all of the information for the installation as well as give you the option to change any settings by pressing the Back button. If you are content with your options, you can select Install and the process can take several minutes depending on your hardware specifications

After the installation you will have an icon on your desktop. By opening this application, it will open a web address in your default web browser and may take several minutes to load the web page.

The Icon that is on your desktop should look similar to this:

After the webpage loads, you will be prompted with a username and a password which was set up during the installation process. Please enter the information and login with your credentials

After you are logged into the web management console you will be prompted to set up the number of digits for internal extensions. By default this option is set to 3 digits. Please note that you will not be able to change this setting after the installation is complete. In order to change the extension length a fresh install will need to be performed (uninstalling 3CX and reinstalling). Please note that if you decide to change the extension from a fresh install, you will not be able to restore from a backup because the extension length will be incorrect.

You will now be prompted with the time zone and country that your 3CX Phone System is operating from.

You will now have to set up an operator extension. This extension is the default destination for inbound calls. Please provide the extension, voicemail extension, their first name, last name, and email address.

After setting up your operator extension you will be able to set up options for international calls. You can use the arrows on the left hand side of the region to expand other options and view more specific regions. By checking additional checkboxes, you will allow outbound phone calls to be made to other countries. Any checkbox that is not selected will disallow any external phone calls to be made to that region, but incoming calls from those regions will still be allowed.

Your set up is now complete and you should see a screen similar to the image below – you will also have a quick start guide on the next steps to complete your 3CX Server.

C:\ProgramData\3CX\Instance1\Data\Http\Templates\phones

C:\ProgramData\3CX\Data\Http\Templates\phones

After saving this ph.xml file into the two directories you will need to restart your 3CX Server in order for these changes to take effect. You will then see the new template under the drop down menus when creating a new extension.

To set up an extension, login to 3CX Web Management Console and select Extensions on the left hand navigation pane. Click Add Extension and fill out information for the extension, passwords, and name – then apply your settings.

Plug and Play (PnP) is the easiest method for provisioning a phone. All of the device information is sent to the PBX using a multicast broadcast. The device will share information such as the MAC Address, IP and Model with 3CX Phone System for easier configuration.

To provision a phone using Plug and Play you need to plug the phone into the network and power it on. You will be able to see the new phone within the 3CX Web Management Console and it will display its information in bold, showing that it is un-provisioned. The phones will be listed under the phones tab on the left hand navigation menu.

Verify that the MAC Address and IP address within 3CX match the phone that you have plugged in and would like to provision, and then you can either select “Add Extension” or “Assign Extension”. If you have already created an extension you can Assign the phone to the previously created extension with the option “Assign Extension”. If you have not created an extension yet, use the option “Add Extension” to creating the users extension. After assigning the phone to the proper extension, the phone will begin the provisioning process. When the device has downloaded its configuration and completed the boot cycle you have completed the provisioning process.

Please confirm the phone has successfully registered via the Extensions View Tab in 3CX. The “registered” indicator light for the extension will now be green. (See screenshots below)

Auto-Provisioning will use the phones web interface to allow you to input the server URL where your configuration files are located. In order to use this process, the devices extension will need to be configured. Once you fill in the users details for the extension, please navigate to the phone provisioning tab. Here you will need to fill in the MAC Address of the device, then select the phone model. Once you apply these settings, a configuration file will be generated and stored in the provisioning web server.

The URL needed to provision your device can be found on 3CX Web Management Console by clicking “System Status” and referencing Line #5 (Configure and deploy IP Phones using the Provisioning Link) You can copy and paste this link in the next steps.

Once you have the URL for provisioning, please enter the Phone’s IP Address into your favorite web browser (Firefox, Chrome, Internet Explorer). Please keep in mind that the computer must be on the same local network as the phone in order to connect to the web interface of the phone. You will arrive at a login screen where both the default username and password is set to “admin” without quotes. After logging into the phone you will be able to navigate to the section for provisioning. On Yealink phones this can be found under Settings – Auto Provision. Enter the web address where the configuration files will be located (this was found on the previous step). After adding the URL to the phone, click “Auto Provision Now” and your phone will reboot shortly.

Please confirm the phone has successfully registered via the Extensions View Tab in 3CX. The “registered” indicator light for the extension will now be green. (See screenshot below)

Manual provisioning uses the phones web interface where you will need to manually input the extensions details. Within 3CX you will need to create an extension you would like to use for the new phone before you provision the phone. You also need to know the IP address of the 3CX Phone System as well as the IP address for the phone. Enter the phones IP address into your favorite web browser (Firefox, Chrome, Internet Explorer). The default username and password for the phone web interface is set to “admin” without quotes.

After logging into the phone, navigate to Account tab and select “Register”. You will then need to change the Line Active selection to Enabled (See screenshot below). You will also need to input the following information:

•          Register Name – Extension
•          User Name – Extension
•          Password – Password provided while setting up the extension
•          Server Host (3CX Server)

The settings that will be used for Caller ID and Line Keys are:

•          Label – This shows on the phones main screen as a line key
•          Display Name – This appears on the caller ID when making internal outbound calls

Upon applying these settings your phone will begin to provision and will reboot shortly and the registration status will change from Disabled to Registered.

Please confirm the phone has successfully registered via the Extensions View Tab in 3CX. The “registered” indicator light for the extension will now be green. (See screenshot below)

Set-up Guide: In order to proceed with this process and be able to successfully perform the TFTP recovery, you are going to need:

• We will be using the PumpKIN TFTP Server in this guide but you can substitute this with a TFTP program of your choice, however the guide will not be covering how to configure those.
• PC with web access
• Phone on the same network as that PC.

Step 1: Gathering the Necessary Files

You will be able to find all of the files necessary for the recovery of your device on our shared google drive.

From here, you can navigate to the folder for the device that you will be trying to recover, inside of that folder you will find all of the files necessary to perform the TFTP recovery on that device. Download these files and place them in a folder that you will have easy access to. Make sure that you have downloaded all the files in your devices folder, the process will not be successful if you have not acquired all of the files necessary for your device.

Step 2: Setting Up Your TFTP Server

The process to setup your TFTP server is not overly difficult. Once downloaded from the link above, allow PumpKIN to install and then open it once it is installed. You will see a screen as below.

Now, you are going to want to hit the options button and you will be presented with a screen as shown below.

On this screen, you are going to want to set the TFTP filesystem root to the folder that you downloaded the files from above in, in this examples case, they are located in a TFTP folder that is on my desktop. You will also want to ensure that you change the read request behavior to give all files and the write request behavior to take all files, so that way the TFTP program will know to allow the phone to request all of the files it is looking for in that folder. Once this is done you can click OK to save your changes and you are ready to move on to the next step.

Step 3: TFTP Recovery

Depending upon what device you are going to be recovering, this process will deviate slightly.

• T4x, T3x, T2x, T19 and CP860

Step 1: With your device off, press and hold down on the speakerphone button. While holding this button down, either plug in the power adapter or reinsert your PoE cable. Keep holding this button down until you are presented with a screen as shown below.

***Please Note*** The CP860 follows a slightly different process, instead of holding down the speakerphone button during this process, you will be holding down the second soft key button from the left as there is no speakerphone button to hold down on the CP860. This is circled in the picture below.

Step 2: On this screen you will see 4 options, IP Addr:, NetMask:, GateWay:, and TFTP IP: as pictured below. For the IP Addr:, you are going to want to insert an unused IP address that is available on your network, in our example we are using 192.168.90.236. Next, for the NetMask:, you are going to want to insert the subnet mask that your network is operating under, in our example we are using 255.255.255.0. However, this can be different depending upon your network configuration. Next, for the GateWay:, you are going to want to insert the IP address that your router is located at, in our example that would be 192.168.90.1. Finally, you are going to want to insert the IP address of your PC that is hosting PumpKIN for the TFTP IP:. Our TFTP server is located on a PC at IP 192.168.90.3 so we inserted that value for our TFTP IP:. Now, in the case that you are not aware of your network details, please contact your network administrator and they can help you get that information. Once you have filled these details out, press the OK key on the phone and it will start requesting the files that you downloaded from earlier. 

Step 3: The process can take several minutes to complete and during that time you will see a ...Updating...Please Wait displayed on the screen. Allow it to complete it's process, and the phone will reboot once it is complete. If it was a successful flash, you will be presented with a factory reset device that has been recovered. If you are presented with an Update Fail... screen you will want to ensure that the details that you entered on the phone are correct and that you have pointed PumpKIN at the correct folder. Also, please ensure that you have downloaded the correct files and all of the files necessary for your device.

• W52P

Step 1: The process to recover a W52P base unit is slightly different when compared to recovering a phone. First, you will need to get the IP address information on your PC that will be hosting PumpKIN as configured below, these are the default values that the W52P will look for when put into recovery mode.

Step 2: During this process the base unit will get an IP address of 192.168.0.100 and will look to the IP address as configured above for its recovery files. While the unit is off, long press the button on the front of the device, it looks like a small dot with three waves eminating out from the center. While continuing to hold this button reconnect your power adapter or PoE cable. Continue holding until you see the three lights on the base unit turn on one by one (power led --> network led --> phone led)

Step 3: This process can take several minutes to complete, however once sucessful the unit will reboot and once you have solid lights on the front of the device you will be able to access the device at the IP address that it has received from DHCP.

Once the steps above have been completed sucessfully, your device will have rebooted and you will have sucessfully recovered your device.