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How to Restore Factory Defaults/Format a Polycom Phone

Reset Local Config to factory Default

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Step 1: Press the 'Menu' key.

Step 2: Select 'Settings'.

Step 3: Select 'Advanced'.

Step 4: Enter in your admin password to the phone (456). Hit the Enter soft key.

Step 5: Select 'Admin Settings'.

Step 6: Select 'Reset to Default'.

Step 7: Select 'Reset Local Config'.



Reset Device Settings to Factory Default

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IP 30x: Hold down the 4, 6, 8 and * keys simultaneously.

IP 430: Hold down the 1, 3, 5 and 7 keys simultaneously.

IP 50x: Hold down the 4, 6, 8 and * keys simultaneously.

IP 60x: Hold down the 4, 6, 8 and * keys simultaneously.



Format File System for a Fresh Firmware Load

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Step 1: Press the 'Menu' hard key.

Step 2: Select 'Settings'.

Step 3: Select 'Advanced'.

Step 4: Enter in your admin password to the phone (456). Hit the Enter soft key.

Step 5: Select 'Admin Settings'.

Step 6: Select 'Reset to Default'.

Step 7: Select 'Format File System'.


NOTE: This method will require the Administrator Password(456)

Choose files or drag and drop files
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  1. Steve Stoveld

  2. Posted
  3. Updated

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